Quality Assurance Specialist

Certica Global

1 opening
Preferred Educational Attainment
Graduated from college
a year ago
Application deadline
in 25 days
Recruiter responds
3% of the time
Recruiter last seen
5 months ago
Certified Contracting Administration
Employment Type
Full time
20,000.00 - 22,000.00 PHP per month
Office Address
San Miguel Ave, cor Shaw blvd, Pasig, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college

What you need to have?
High level of verbal and written communication skills possess an approachable, energetic personality with sense of fun and humor to hold an audience. Self-motivated individual who is able to work autonomously and in a team environment. Great work ethic, organized an punctual.

Job Description

Certica Global
is in need of an energetic, well spoken, keen listener, motivated and driven individuals to come on board and be offered the best opportunity of being a Quality Assurance Specialist.

What you will do?

  • Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Monitors email customer contacts to be on track with the customer requirements.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for call center staff.
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
Perks and Benefits
Time Off
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Maternity & Paternity Leave
  • Single Parent Leave
  • Special Leave Benefits for Women
  • Medical / Health Insurance
  • Free Lunch or Snacks
About Certica Global
WE AT CERTICA We recognize that expanding your business overseas can seem daunting. We understand your fears, your concerns and your apprehensions. What we want to do is to transform these fears into possibilities, these concerns into opportunities and these apprehensions into growth. Our promise is to help you every step of the way as you expand your company globally. We assure you that it’s still going to be your business; we’ll just open more doors for progress and development. THE CERTICA CORE VALUES Our ‘Certainty Star’ depicts our three core values of Intelligence, Integrity and Innovation. Linked together, these brand values form the letter ‘C’ at the center, representing the absolute Certica Certainty that we deliver. All these are in line with our commitment to always keep you ready! Certainty. We create certainty through benchmark compliance and services. Integrity. We deliver certainty through our unquestionable integrity. Intelligence. Everything we do is done with applied intelligence. Innovation. We build success through innovation.

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