eCommerce Administrator | VA  

E-commerce Administrator

• Full-time | 40 hours per week
• Monday to Friday, Any 8 hours straight between 7:00 am to 5:00 pm Manila Time

About Remote Workmate:

At Remote Workmate, we help businesses thrive by providing them with top-notch remote staff who are experts in their respective fields. Our mission is to help companies achieve their goals by providing them with the best talent from around the world.

We also accelerate our candidate's success with our simple, direct and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential.

We guarantee you fair pay for work done and bring multiple opportunities to your way.

About the Client

Our client is a leading importer and provider of firearms-related products in Australia. With a strong focus on quality, customer satisfaction, and competitive pricing, they offer an exceptional range of brands to cater to the diverse needs of shooting enthusiasts, hunters, and sportsmen. Their team of seasoned professionals possesses extensive knowledge and experience in the firearms industry, enabling them to provide personalized customer service and expert guidance to customers. Committed to maintaining the highest quality, safety, and reliability standards, our client diligently evaluates every product they import. Their vision is to become the premier destination for firearm and accessory enthusiasts in Australia, delivering a seamless experience while adhering to strict safety and legal standards.

About the Role

The E-commerce Administrator is expected to handle various tasks related to product uploads, product descriptions and marketing, and administrative duties for the client's e-commerce platform. The role is open for anyone who can take on multiple responsibilities and potentially grow into a leadership role to alleviate the client's workload and improve efficiency.

Responsibilities:

• Upload new products to the company's website and e-commerce platforms, ensuring accurate and engaging product listings
• Monitor product availability
• Communicate updates to dealers and customers, providing timely information on stock levels, backorders, and estimated delivery dates
• Manage product descriptions, ensuring they are informative, optimized for search engines, and compelling to potential customers
• Utilize ChatGPT to create product descriptions
• Handle accounting tasks such as matching payments against invoices on a daily basis and issuing invoices to customers
• Assist in basic booking tasks preparation for clients/customers, ensuring accurate and timely bookings
• Handle administrative tasks related to the distribution side of the business, including responding to customer inquiries, managing returns and warranties (RMA), and addressing customer concerns or complaints
• Coordinate shipments, track orders, and provide updates to customers regarding their purchases and repairs
• Ensure proactive customer service by promptly responding to customer inquiries, resolving issues, and providing assistance throughout the purchasing process
• Stay up-to-date with industry trends, e-commerce best practices, and emerging technologies to continuously improve the customer experience

Qualifications

• Previous experience in e-commerce administration, product management, or a similar role within the e-commerce industry
• Familiarity with e-commerce platforms, content management systems, and inventory management systems
• Strong attention to detail and the ability to maintain accurate and organized product listings
• Proficient in using ChatGPT for content creation and product description generation
• Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
• Basic accounting knowledge and experience in handling payments, invoices, and financial records
• Proactive problem-solving skills and the ability to multitask in a fast-paced environment
• Strong organizational skills and the ability to prioritize tasks effectively
• Knowledge of logistics, shipping processes, and order fulfillment is preferred
• Familiarity with SEO principles and best practices is a plus
• Ability to work independently and collaboratively within a team

Tools Required:

• Big-commerce
• Unleashed
• Inventory planner
• Xero
• Microsoft Suite, Sharepoint, MS Teams,
• ChatGPT