JoyRide is a leading homegrown superapp in the Philippines offering on-demand services in ride-hailing, delivery, and e-commerce. Operating 24/7, JoyRide covers cities across Metro Manila, Bulacan, Cavite, Laguna, Metro Cebu and more!

Launched in 2019, JoyRide started as a motorcycle taxi service as an answer to the call of commuters for a safe and reliable transport alternative. Since then, JoyRide has served millions of bookings across the country and has successfully evolved into a superapp.

JoyRide's mission has always been to empower its growing network of customers, driver-partners, and merchant partners by providing convenient and accessible solutions through a scalable multi-service technology platform. Today, JoyRide continues to grow its list of product offerings and is committed to providing quality value-for-money services to everyone and anyone who needs them.

JoyRide PH

Responsibilities:

• Creates high performance, reusable, and reliable code

• Designs, builds, and maintains APIs, user-facing experiences, services, and systems

• Ensures best possible performance, quality, and responsiveness of the applications and platforms

• Delivers new product functionality in the shape of private services and public APIs

• Collaborates with stakeholders to understand requirements and identify backend deliverables

• Ensures high availability and reliability of existing platforms

• Debugs production issues across services at multiple levels of the stack and explains both short and long-term solutions with trade-offs

• Identifies and corrects bottlenecks, and fixes bugs

• Works with other engineers in your team to improve performance, enhance code quality, and establish best practices

• Facilitates collaboration with other engineers and product designers to address and solve problems

• Communicates and translates technical issues to non-technical team members

• Evaluates new technologies relevant to the advancement of products

Software Engineer | Backend

ABOUT US 
 
Norde International Distributors is Making Digital Happen.
 
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
 
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
 
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
 
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
 
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
 
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: 

+ Delivering great service through our people and processes 
+ Offering relevant solutions through our technologies and innovation 
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity 

VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. 

ONE NORDE. ONE TEAM.

Norde International Distributors (QL Development, Inc.)

Job Summary 
A Sales Engineer for Creative Services will handle businesses such as Print Service providers for Signs and displays, wearables, and corporate giveaways. They combine art, business, and engineering to make products that people use every day.

 
Duties &amp; Responsibilities

<ul>
	<li>Provide business and basic technical client consultancy to end-users</li>
	<li>Generate leads in the assigned territory</li>
	<li>Use blueprints, detailed drawings, or computer-aided designs to demonstrate product potential.</li>
	<li>Fabricate models using samples.</li>
	<li>Research design trends and product limitations.</li>
	<li>Present designs to client for approval.</li>
	<li>Create trademarks to appear on advertising materials or company marketing collateral.</li>
	<li>Use CAD software to refine designs and create virtual models of products</li>
	<li>Utilize 3D printing to create product prototypes that are both non-functional and working in order to evaluate their practicality</li>
</ul>

Sales Engineer for Creative Services Providers

EEI Business Solutions Inc., formerly known as Equipment Engineers, Inc. started as a machinery division of EEI,  focusing as an importer and provider of equipment and supplies for mining companies. After years of growth and development, EEIBSI expanded its product lines to a wide range of industrial equipment and systems in order to provide service to other industries as well. As a major provider of industrial products and engineering services, the company aims to deliver exceptional systems and proven solutions to business companies, domestically and globally. This strategy will actualize EEIBSI's goal of contributing significantly to the industrial and economic development of the Philippines.

EEI Business Solutions, Inc.

<ul>
	<li>
	Senior Power Business Development Engineer is responsible for the overall development of the company’s power business development initiatives, implements the business prospecting, project design and costing, regulatory compliance, financial analysis, and manages the Power Business Development Engineers
	</li>
	<li>
	Business prospecting of renewable energy projects
	</li>
	<li>
	Conceptualization of project design and costing
	</li>
	<li>Monitoring of regulatory compliances for renewable energy projects</li>
	<li>Financial analysis and presentation of business cases</li>
</ul>

Sales and Marketing Knowledge

Senior Power Business Development Engineer

To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.

About Wells Fargo

Wells Fargo & Company (NYSE WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Wells Fargo Enterprise Global Services (EGS) 
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Wells Fargo has a long legacy with deep-rooted values that we live by every day. We work hard to attract exceptional talent to the business and we hope that the following information demonstrates why Wells Fargo truly offers a “welcome difference.”

Wells Fargo offers an inclusive environment where every team member knows and feels that they are valued, no matter their role. We refer to our employees as ‘team members’ because our people are resources to be invested in and because teamwork is essential to our success.
Collaboration is at the heart of our culture with everyone taking a proactive approach. Wells Fargo team members enjoy working together — across lines of business and geographies.

A welcome difference
“Welcome” is the basis of who Wells Fargo is as an international employer. We welcome team members into an inclusive environment that encourages amazing work. We find it important to let our team know that they are valued, no matter their role. As an employer we live by three important pillars;

Everyone matters. At Wells Fargo, our inclusive culture results in an atmosphere of respect and encouragement that has team members feeling great about coming into work every day. We value the viewpoints of our team members and encourage them to be their best.

I succeed when we all succeed. When collaboration is the expectation, everyone takes a proactive approach — pitching in to ensure all team members reach their goals. At Wells Fargo, our team genuinely enjoys working together.

Our progress, your development. Success is always in sight at Wells Fargo as our opportunity-rich international business, supportive managers, and engaged colleagues provide the environment for you to develop professionally and personally. We support your development and encourage you to advance your career. Additionally, our company’s global presence will allow team members to knowledge-share with their colleagues around the world.

We achieve our goals through collaboration and believe everyone matters at Wells Fargo. We create a community where we promote diversity and inclusion, wellness and volunteering.

Making Wells Fargo a great place to work, we have facilities that our team members can enjoy.
• Fitness gym
• Sleeping rooms
• Karaoke room
• Team member parking
• Sports court
• Quiet rooms
• Cafeteria
• Internal Shuttle service

Because we value inclusivity, Wells Fargo has special interest groups that you can join.
• Basketball, volleyball, football
• Badminton, chess
• Music, arts, dance
• Camera club
• Runners and riders club
• LGBTQ network
• Women’s network

Our Vision
Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

Our Values
Five primary values guide every action we take:

What’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime.

People as a competitive advantage. We strive to attract, develop, motivate, and retain the best team members — and collaborate across businesses and functions to serve customers.

Ethics. We’re committed to the highest standards of integrity, transparency, and principled performance. We do the right thing, in the right way, and hold ourselves accountable.

Diversity and inclusion. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.

Leadership. We’re all called to be leaders. We want everyone to lead themselves, lead the team, and lead the business — in service to customers, communities, team members, and shareholders.
Our Goals

We want to become the financial services leader in these areas:

Customer service and advice. After listening to and understanding our customers and their financial goals, we want to provide exceptional service and guidance to help them succeed financially.

Team member engagement. Our team members are our most valuable resource. We want to be the employer of choice — a place where people feel included, valued, and supported; everyone is respected; and we work as a team.

Innovation. Through innovative thinking, industry-leading technology, and a willingness to test and learn, we create lasting value for customers — and increased efficiency for our operations.

Risk management. While working to set the global standard in managing all forms of risk, we want to serve customers’ needs and protect their assets, information, and privacy.

Corporate citizenship. We make a positive contribution to communities through philanthropy, advancing diversity and inclusion, creating economic opportunity, and promoting environmental sustainability.

Shareholder value. We want to deliver long-term value for shareholders through a balanced business model, strong risk discipline, efficient execution, and a world-class team.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Wells Fargo Philippines

In this role, you will:

<ul>
	<li>Consult, review and research moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable data factors</li>
	<li>Perform moderately complex data analysis to support and drive strategic initiatives and business needs</li>
	<li>Develop a deep understanding of technical systems and business processes to extract data driven insights while identifying opportunities for engineering enhancements</li>
	<li>Lead or participate on large cross group projects</li>
	<li>Mentor less experienced staff</li>
	<li>Collaborate and consult with peers, colleagues, external contractors, and mid-level managers to resolve issues and achieve goals</li>
	<li>Leverage a solid understanding of compliance and risk management requirements for supported area</li>
</ul>

Senior Analytics Consultant

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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(e.g,, Globe
Prepaid Load Card)

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
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Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

Aces Call Center Jobs Inc.

<ul>
	<li>Respond to customers' inquiries and questions based on detailed product knowledge acquired (Beauty Care Products Account).</li>
	<li>Deliver excellent customer service at all times.</li>
	<li>Demonstrate effective writing skills (positions handling e-mails).</li>
	<li>Respond effectively in moderately stressful situation.</li>
	<li>Be responsible for life insurance, dental, and medical benefit.</li>
</ul>

Customer Service Executive | Bilingual

CMG Retail is a house of brands empowering women to build confidence and creatively express themselves everyday.

Our portfolio spans boutiques (CLN, CMG, So Fab), department stores (Matthews, Figlia, Figliarina, Sorores, Marie Nicole, Shubizz), men's (Traffic, Uomo) and international (Dr. Martens, Staccato, Vizzano).

With over 40 years of experience in the fashion industry and more than 200 retail locations nationwide, we are a trusted partner of women from all walks of life.

We look forward to meeting you!

CMG Retail Group

<ul>
	<li>
	Sales and Receivable Section- Responsible in handling the reporting, monitoring and recording of sales and receivanles and retention of accountable forms of related activities.
	</li>
	<li>
	Costing and Importation Section- Responsible in monitoring and handling the validation of company's importation from payment requests up to shipments.
	</li>
	<li>Responsible in handling the payments processing of company's expenditures and retention of accountable forms of related activities.</li>
	<li>Responsible for performing accounting tasks related to Sales and A/R.</li>
	<li>Assist the Accounting Supervisor in the timely preparation of the monthly financial and accounting reports.</li>
</ul>

Analyzing Data

Financial Reporting

General Accounting

Attention to Detail

Accounts Payable

Accounts Receivable

Accounting Assistant

<ul>
	<li>Respond to requests for technical assistance</li>
	<li>Provide user support and customer service on company-supported computer applications and platforms; troubleshoot problems and advise on the appropriate action.</li>
	<li>Monitor and respond quickly and effectively to requests received</li>
	<li>Ability to identify and organize tickets according to priority and forward tickets to engineers and techs</li>
	<li>Identify deficiencies and escalates risk and proposes innovative solutions to address the issue/problem</li>
	<li>Validate the set-up process</li>
	<li>Identify any trending issues or bugs whilst using strong problem-solving skills to resolve or escalate the matter quickly and efficiently</li>
	<li>Provide management with knowledge and an analysis of any existing issues, areas of concern and broadcaster feedback</li>
</ul>

Service Desk Analyst | Ortigas

CIIT College of Arts and Technology

Want to help make a difference?
CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

CIIT College of Arts and Technology

<ul>
	<li>In-charge in the collection of student payments, assessments and other receivables</li>
	<li>Resolve issues and process Finance-related tickets on a daily basis</li>
	<li>Seek possible solutions and options to assist parents and students with financial constraints</li>
	<li>Participate and represent the Finance department in student townhall consultations and orientations</li>
	<li>Manage the accuracy of student balances, discounts, reservations, carry-overs and possible refunds in the accounting system</li>
	<li>Ensure the timely application and issuance of student software applications prior to their start of classes and courses</li>
	<li>Ensure the timely application of student insurances and other possible administrative payables</li>
	<li>Assign and issues official receipts (OR) to all company transactions</li>
	<li>Compile and monitor completeness of all ORs with proper compliance to BIR regulations</li>
	<li>Manager company e-commerce platforms and item dispatch</li>
</ul>

Finance Officer

<ul>
	<li>Responsible for reviewing pre/post service denials, medical necessity review, and completing appeals and/or coordinating peer to peer reviews as appropriate.</li>
	<li>Ensure documentation integrity.</li>
	<li>Conduct comprehensive Denial Root-cause analysis.</li>
	<li>Construct warranted appeals for all inappropriate denials through all levels of the appeal process.</li>
	<li>Perform retrospective medical record reviews to assure complete and accurate physician/staff documentation is present to support medical necessity.</li>
	<li>Research and application of regulatory policies to support clinical appeal.</li>
</ul>

USRN Clinical Appeals and Denials Nurses Permanent Work from Home

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

Key Responsibilities:

<ol>
	<li>Develop Marketing Strategies:

	<ul style="list-style-type: disc;">
		<li>Create and execute comprehensive marketing plans that align with the company's goals and objectives.</li>
		<li>Conduct market research to identify trends, competitors, and customer preferences.</li>
		<li>Define target customer segments and tailor marketing strategies accordingly.</li>
	</ul>
	</li>
	<li>Brand Management:
	<ul style="list-style-type: disc;">
		<li>Maintain and enhance the brand's image and identity.</li>
		<li>Ensure brand consistency across all marketing channels and materials.</li>
		<li>Manage and protect the brand's reputation.</li>
	</ul>
	</li>
	<li>Digital Marketing:
	<ul style="list-style-type: disc;">
		<li>Oversee the company's online presence, including the website, social media, email marketing, and online advertising campaigns.</li>
		<li>Monitor website traffic, SEO, and user engagement to optimize digital marketing efforts.</li>
		<li>Stay updated on digital marketing trends and incorporate them into strategies.</li>
	</ul>
	</li>
	<li>Advertising and Promotion:
	<ul style="list-style-type: disc;">
		<li>Plan and execute advertising campaigns, both online and offline, to increase brand awareness and drive traffic to stores and the e-commerce platform.</li>
		<li>Collaborate with creative teams to develop compelling marketing collateral, including visuals, videos, and copy.</li>
	</ul>
	</li>
	<li>Customer Engagement:
	<ul style="list-style-type: disc;">
		<li>Develop and implement customer loyalty programs and engagement strategies.</li>
		<li>Collect and analyze customer feedback and data to improve products and services.</li>
		<li>Foster a strong sense of community among customers and brand advocates.</li>
	</ul>
	</li>
	<li>Budget Management:
	<ul style="list-style-type: disc;">
		<li>Develop and manage the marketing budget, ensuring efficient allocation of resources.</li>
		<li>Monitor expenses and track the return on investment (ROI) of marketing initiatives.</li>
	</ul>
	</li>
	<li>Team Leadership:
	<ul style="list-style-type: disc;">
		<li>Lead and manage a team of marketing professionals, including coordinators, designers, and content creators.</li>
		<li>Provide guidance, training, and mentorship to team members.</li>
	</ul>
	</li>
	<li>Collaboration:
	<ul style="list-style-type: disc;">
		<li>Work closely with other departments, such as merchandising, sales, and product development, to align marketing strategies with business objectives.</li>
		<li>Collaborate with external agencies, vendors, and influencers as needed.</li>
	</ul>
	</li>
</ol>

Marketing Manager

<ul>
	<li>Perform maintenance, enhancements and/or development workpractices</li>
	<li>Analyze, design, code and test multiple components of application code</li>
	<li>Provide support to measurement and reporting team to deliver better performance optimization</li>
</ul>

Analytic Support Senior Analyst | SQL, VBA and Macro | Hybrid Set-up

For Direct Hire only. 

Jumpstart your career! Be part of a Global Bank and get the best training in the financial industry.

<ul>
	<li>Provide world-class banking experience to clients and customers</li>
	<li>Attend to inbound and outbound calls according to standard procedures</li>
	<li>Process online banking transactions</li>
	<li>Explain and provide information about banking services and customer queries</li>
</ul>

Medical Industry Knowledge

Reading Comprehension

Communication Skills

Financial Officer  | Fort, BGC

Responsibilities:

• Responsible for overseeing and presenting to management the total marketing plan and marketing deliverables of the brand.

• Provides marketing updates and reports to management, he or she is involved with planning online and offline marketing initiatives 

• Prepare and present a budget for the overall marketing program.

• Effectively communicates with various stakeholders and agencies to ensure deliverables are completed and executed.

• Manages and conceptualizes with in-house marketing team for day to day requirements of the brand. 

• Tackles various marketing projects for the brand and for special projects as needed. 

• Sees to completion of each project (start to execution)

In this role, you will:

<ul>
	<li>Advise line of business and companywide functions on business strategies based on research of performance metrics, trends in population distributions, and other complex data analysis to maximize profits and asset growth, and minimize operating losses within risk and other operating standards</li>
	<li>Provide influence and leadership in the identification of new tools and methods to analyze data</li>
	<li>Ensure adherence to compliance and legal regulations and policies on all projects managed</li>
	<li>Provide updates on project logs, monthly budget forecasts, monthly newsletters, and operations reviews</li>
	<li>Assist managers in building quarterly and annual plans and forecast future market research needs for business partners supported</li>
	<li>Strategically collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals</li>
	<li>Lead projects, teams, or serve as a peer mentor to staff, interns and external contractors</li>
</ul>

 

Job Expectations:

<ul>
	<li>Participate in the daily operations of data requirements gathering, data sourcing, and data mart development and implementation that will support new and existing monitoring strategy development and execution as well as risk metric reporting for the Consumer Bank</li>
	<li>Partner with our internal and external partners to identify potential data sources in-line with overall Enterprise data strategy</li>
	<li>Work in close partnership with Wells Fargo Technology and DMI on the design, development and implementation of analytical tools, infrastructure, and data environment enhancements required to support robust supervision, oversight and surveillance capabilities that are scalable across Consumer Banking</li>
	<li>Amenable to work on a mid-schedule</li>
</ul>

Lead Analytics Consultant

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

Kalibrr Job Search

Software Engineer | Backend

Sales Engineer for Creative Services Providers

Senior Power Business Development Engineer

Senior Analytics Consultant

Customer Service Executive | Bilingual

Accounting Assistant

Service Desk Analyst | Ortigas

Finance Officer

USRN Clinical Appeals and Denials Nurses Permanent Work from Home

Marketing Manager

Analytic Support Senior Analyst | SQL, VBA and Macro | Hybrid Set-up

Financial Officer | Fort, BGC

Marketing Manager

Lead Analytics Consultant

Customer Support | Singapore Telco | Mandaluyong