Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.

Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.

We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

Healthy Options, Corp.

Our vision is to have a healthier world where people take responsibility for their own health and the planet.

Since our first store opened at Shangri-La mall in 1995, our customer advisors have dedicated themselves to achieving our vision through educating and empowering our customers. The success in establishing Healthy Options as the premier all natural products store chain in the country has been made possible by our dedicated people.

To build on this success, we will continue to focus on providing world-class customer experience and innovative natural products and services.

Join us to continue and expand the contribution Healthy Options is making to society.

In return, we will teach and prepare you to manage your own business. How soon you achieve this is entirely up to you. From cashiering to merchandising, from planning to operations, from brand management to people management, you will learn all the skills and secrets of how to be your own boss in a retail environment. Moreover, you will receive above average starting salary and benefits including medical and life insurance after a successful probationary period.

<ul>
	<li>Provide superior customer service by understanding customers' health conditions and requirements.</li>
	<li>Answer queries and provide complete and accurate product information and benefits carried by the company.</li>
	<li>Generate sales and assist in retail operations management.</li>
	<li>Perform other administrative tasks that may be assigned by the Store Executive.</li>
	<li>Participate in all improvement and engagement programs and initiatives implemented in the store.</li>
</ul>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for more than 25 years!</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our Leadership Development Program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Relationship Management

Customer Service

Speaking

Rapport Building

Selling

Wellness Ambassador

Job Description

Our vision is to have a healthier world where people take responsibility for their own health and the planet.

Since our first store opened at Shangri-La mall in 1995, our customer advisors have dedicated themselves to achieving our vision through educating and empowering our customers. The success in establishing Healthy Options as the premier all natural products store chain in the country has been made possible by our dedicated people.

To build on this success, we will continue to focus on providing world-class customer experience and innovative natural products and services.

Join us to continue and expand the contribution Healthy Options is making to society.

In return, we will teach and prepare you to manage your own business. How soon you achieve this is entirely up to you. From cashiering to merchandising, from planning to operations, from brand management to people management, you will learn all the skills and secrets of how to be your own boss in a retail environment. Moreover, you will receive above average starting salary and benefits including medical and life insurance after a successful probationary period.

<ul>
	<li>Provide superior customer service by understanding customers' health conditions and requirements.</li>
	<li>Answer queries and provide complete and accurate product information and benefits carried by the company.</li>
	<li>Generate sales and assist in retail operations management.</li>
	<li>Perform other administrative tasks that may be assigned by the Store Executive.</li>
	<li>Participate in all improvement and engagement programs and initiatives implemented in the store.</li>
</ul>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for 25 years!</li>
	<li>Enjoy our beautiful and employee–friendly stores/office, with cute office pets in our HQ.</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Persuasion and Negotiation

Sales and Marketing Knowledge

Job Description

Our vision is to have a healthier world where people take responsibility for their own health and the planet.

Since our first store opened at Shangri-La mall in 1995, our customer advisors have dedicated themselves to achieving our vision through educating and empowering our customers. The success in establishing Healthy Options as the premier all natural products store chain in the country has been made possible by our dedicated people.

To build on this success, we will continue to focus on providing world-class customer experience and innovative natural products and services.

Join us to continue and expand the contribution Healthy Options is making to society.

In return, we will teach and prepare you to manage your own business. How soon you achieve this is entirely up to you. From cashiering to merchandising, from planning to operations, from brand management to people management, you will learn all the skills and secrets of how to be your own boss in a retail environment. Moreover, you will receive above average starting salary and benefits including medical and life insurance after a successful probationary period.

<ul>
	<li>Provide superior customer service by understanding customers' health conditions and requirements.</li>
	<li>Answer queries and provide complete and accurate product information and benefits carried by the company.</li>
	<li>Generate sales and assist in retail operations management.</li>
	<li>Perform other administrative tasks that may be assigned by the Store Executive.</li>
	<li>Participate in all improvement and engagement programs and initiatives implemented in the store.</li>
</ul>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for more than 25 years!</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our Leadership Development Program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities: 

Under the supervision of the Sales and Marketing Head, the Program Sales Officer I executes various strategies in order to meet the assigned sales targets for the Public Offering courses of the GSB CCE through effective lead generation, client management, and program management support. 

Main Duties and Responsibilities 

I. Sales and Lead Generation 

<ul>
	<li>Ensures the achievement of assigned sales targets through: 
	<ul>
		<li>Recommending and implementing sales and marketing strategies to generate new accounts/clients and promote both stand-alone courses and multi-course programs o Sourcing for potential clients through research, networking, social media, and other channels/platforms </li>
		<li>Benchmarking with international and industry partners on sales campaign plans for programs and courses </li>
		<li>Follows through with the clients for updates or inquiries about the programs and courses </li>
	</ul>
	</li>
	<li>Monitors and evaluates the demand level of training and developmental needs of clients, and matches the findings with GSB CCE’s course offerings </li>
	<li>Keeps abreast of changing market conditions and trends, and provides feedback and recommendations to internal stakeholders on how it may affect the existing programs and courses </li>
	<li>Represents GSB CCE in meetings with learning partners, various trade shows, etc. in order to expand the client database </li>
</ul>

II. Client Management and Program Management Support 

<ul>
	<li>Develops and maintains client relationships through effective representation and partnership 
	<ul>
		<li>Proactively reaches out to both new and existing clients to promote programs and courses through email, phone calls, etc. </li>
		<li>Conducts pulse checks with clients regarding their feedback on the programs and courses after implementation </li>
	</ul>
	</li>
	<li>Collaborates with the internal team in CCE to ensure client satisfaction and address any issues or concerns 
	<ul>
		<li>Coordinates with the Program Development Group to relay information on client profile, training needs, and gaps </li>
		<li>Monitors and ensures that programs and courses are implemented according to the schedule in close coordination with the Program Development Group and the Training Services Group</li>
		<li>Coordinates and provides relevant information to the Training Services Group (e.g. class profiles, venue, materials, meals, handout preparations, etc.) needed in the implementation of the programs and courses </li>
		<li>Assists the Program Development Group in determining the viability of the programs and courses offered by relaying client feedback and providing updates on program runs</li>
	</ul>
	</li>
	<li>Maintains and populates the client database to ensure that the target market segment/s is/are reached by sales campaigns </li>
	<li>Responds to inquiries through various channels, such as but not limited to walk-ins, phone calls, email inquiries, etc. </li>
</ul>

III. Administrative Support 

<ul>
	<li>Prepares promotional letters, and proposals intended for clients and routes for approval </li>
	<li>Prepares weekly sales and productivity reports, and submits them to the Sales and Marketing Head for review </li>
	<li>Processes sales invoices and/or statement of accounts based on prevailing program fees with the clients 
	<ul>
		<li>Monitor payments of clients and prepares payment summary reports </li>
	</ul>
	</li>
</ul>

IV. Performs other duties as may be assigned by the immediate supervisor, or any authorized representative.

Program Sales Officer

Job Description

Our vision is to have a healthier world where people take responsibility for their own health and the planet.

Since our first store opened at Shangri-La mall in 1995, our customer advisors have dedicated themselves to achieving our vision through educating and empowering our customers. The success in establishing Healthy Options as the premier all natural products store chain in the country has been made possible by our dedicated people.

To build on this success, we will continue to focus on providing world-class customer experience and innovative natural products and services.

Join us to continue and expand the contribution Healthy Options is making to society.

In return, we will teach and prepare you to manage your own business. How soon you achieve this is entirely up to you. From cashiering to merchandising, from planning to operations, from brand management to people management, you will learn all the skills and secrets of how to be your own boss in a retail environment. Moreover, you will receive above average starting salary and benefits including medical and life insurance after a successful probationary period.

<ul>
	<li>Provide superior customer service by understanding customers' health conditions and requirements.</li>
	<li>Answer queries and provide complete and accurate product information and benefits carried by the company.</li>
	<li>Generate sales and assist in retail operations management.</li>
	<li>Perform other administrative tasks that may be assigned by the Store Executive.</li>
	<li>Participate in all improvement and engagement programs and initiatives implemented in the store.</li>
</ul>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for 25 years!</li>
	<li>Enjoy our beautiful and employee–friendly stores/office, with cute office pets in our HQ.</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Time Management

Communication Skills

Coaching

Wellness Ambassador Iloilo

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

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Aces Call Center Jobs Inc.

<ul>
	<li>Work as representative of healthcare company to provide quality and excellent medical services to patients</li>
	<li>Respond to inbound calls from patients and healthcare providers in a professional manner</li>
	<li>Accurately process requests using the system</li>
</ul>

Nurse Associates | PH Registered Nurses | McKinley Taguig

<ul>
	<li>Handle inbound and outbound calls from patients and healthcare providers.</li>
	<li>Analyze and determine eligibility of medical claims.</li>
	<li>Coordinate with providers and specialists in assessing validity of claims.</li>
	<li>Inform patients of the result of validation of claims.</li>
</ul>

PH Registered Nurse Associates | Healthcare  | Fort BGC

Main Duties and Responsibilities:

 
I. Program Design Development and Management 
• Leads the process of conceptualization, development, and customization of 
courses that are responsive to the specific requirements of the firms and 
industry sectors, and are aligned with the thrust and objectives of GSB CCE 
 
• Partners with clients to understand their needs, providing inputs and

recommendations regarding program customization that meet present and long- 
term needs

• Comes up with new programs and course offerings based on the learning 
needs/requirements of the clients and target participants and to address 
emerging needs 
• In collaboration with the Program Sales and Marketing Section, provides 
recommendations about the positioning strategy and the specific target market 
segments/ niches for each program/course 
• Collaborates with the Sales and Marketing Head in the preparation of the 
annual promotion plan and provides input for the marketing budget needed

II. Program Management and Evaluation 
• Oversees the process in maintaining the quality of programs, ensuring that the 
programs meet the objectives and expectations of participants 
▪ Ensures that programs and courses are regularly reviewed and updated 
as necessary 
• Reviews and approves the schedule of public courses across all campuses 
including the timely offering of programs, courses, and activities 
• Reviews and endorses partnership agreements (e.g. MOAs, program 
mechanics and requirements, etc.), and submits to the Executive Director for 
approval 
• Endorses and approves financial-related transactions related to program 
development, and checks that liquidation reports are processed and submitted 
on time

III. Partnerships Building and Management

• Spearheads the process of identification of suitable resource persons, potential 
industry organizations, academic institutions, and training providers to create 
partnerships to provide more programs to serve the market 
• Collaborates with partners for trendspotting, new program developments, and 
monitoring of program content quality, delivery, and resource persons’ 
performance

IV. Team Supervision and Section Management 
• Supervises, monitors, and evaluates direct reports 
• Sets the direction of the Section, and determines its operational goals in alignment 
with the Center’s goals 
• Ensures that members of the Section are up to date with best practices, University 
and industry developments, and government regulations as may be applicable

Program Development Head

Summary of Work Activities and Responsibilities

 Under the supervision of the Program Development Group Head (PDGH), the Program Development Officer assists in designing programs and courses that are responsive to the needs of the market. The position continuously monitors and improves portfolio and program performance in alignment with the thrust and business objectives of the Center.

This position works closely with internal units and external stakeholders for program management, resource person pool management, and knowledge management.

Main Duties and Responsibilities:

I. Market Research and Business Development

<ul>
	<li>Monitors the portfolio, branding efforts, and program performance of current courses to ensure that business unit’s objectives are met.</li>
	<li>Keeps abreast of emerging trends and needs and identifies opportunities to propose new/improved programs in the market.</li>
	<li>Conducts marketing intelligence, keeps track of program offerings and pricing strategies in the market, and makes recommendations on how to stay competitive.</li>
	<li>Recommends appropriate marketing plan to promote the different programs of the CCE as well as other sub-units’.</li>
	<li>Prepares presentations for business development purposes.</li>
	<li>Plans the calendar of Public Offerings (PO) and new program initiatives to ensure timely runs within a fiscal year to achieve PO gross revenue targets.</li>
</ul>

II. Program Development and Management

<ul>
	<li>Works closely with Program Directors (PDs)/Resource Persons (RPs) in the conceptualization, development, and customization of programs to meet specific client needs and industry requirements, including how to market the program.
	<ul>
		<li>Researches on trends and materials relevant to the program being designed.</li>
		<li>Provides updates, data, and materials relevant to program development.</li>
		<li>Works with PDs/RPs in updating/upgrading/refining the courses and materials.</li>
		<li>Arranges and documents program development meetings (e.g., program walk-through, technical runs).</li>
		<li>Supports the PDs/RPs on preparation and conduct of programs, including orientation and assistance on the use of Learning Management System (LMS).</li>
	</ul>
	</li>
	<li>Ensures quality of existing programs through training observation, evaluation monitoring and periodic course content review, and provides feedback to PDs/RPs for design consideration.
	<ul>
		<li>Coordinates closely with the Training Services Group so that proper training administration support is provided based on the spirit and flow of the program design.</li>
		<li>Monitors program runs and prepares the Training Observation report as feedback/program development input to the PDs/RPs.</li>
		<li>Reviews the post-program Evaluation Summary prepared by the Training Services Group, and provides feedback to PDs/RPs.</li>
	</ul>
	</li>
</ul>

III. Resource Pool (RP) Management

<ul>
	<li>Continuously invites/recruits industry experts to maintain a reliable and deep RP pool.</li>
	<li>Maintains strong relations and support to RPs to ensure a continuously beneficial partnership.</li>
	<li>Updates the PD/RP profiles</li>
</ul>

IV. Knowledge Management 

<ul>
	<li>Maintains an updated inventory of course/program content (printed and/or digital).</li>
	<li>Keeps track of curriculum review, revisions, and enhancements.</li>
</ul>

V. Performs other duties as may be required by the immediate supervisor and/or authorized representatives.

Program Development Officer

Summary of Work Activities and Responsibilities: 

The Internship Program Officer II performs functions in support of the development and implementation of the internship program of the Center. The position also serves as the learning &amp; development point-person for the Center.

Main Duties and Responsibilities: 

I. Internship Recruitment and Onboarding 

<ul>
	<li>Executes recruitment strategies to generate interns and promote the internship program of the Center 
	<ul>
		<li>Recommends and implements a communications plan for the internship program of the Center </li>
		<li>Drafts and posts announcements and information campaigns built on the Center’s internship program and aligned with University standards </li>
		<li>Coordinates with academic departments in the University, and with different schools to cultivate partnerships and identify internship opportunities aligned with students’ plans and interests </li>
		<li>Meets with students individually and recommends the appropriate internship program </li>
		<li>Prepares reports on recruitment data and provides recommendations on how to improve the recruitment strategy based on the data </li>
	</ul>
	</li>
	<li>Coordinates closely with the umco to ensure compliance with University directives, protocols, and branding guidelines related to communication </li>
	<li>Attends to inquiries from prospective interns from various communication channels (e.g., face-to-face, online, phone, office email), records contact information of prospective interns, and conducts follow-ups on potential students as needed </li>
	<li>Manages the logistics and coordination of internship applications and onboarding 
	<ul>
		<li>Reviews and ensures the accuracy and completeness of the submitted application documents and informs students of lacking documents, if any</li>
		<li>Prepares Memorandum of Agreement and other internship/partnership agreements, and facilitates the routing for necessary approvals in coordination with the University Legal and Compliance Office and University Data Protection Office </li>
	</ul>
	</li>
	<li>Serves as a liaison between the students and the academic departments in addressing inquiries and/other concerns about the internship program </li>
</ul>

II. Internship Management 

<ul>
	<li>Provides interns with guidance throughout the internship 
	<ul>
		<li>Monitors students’ compliance to the internship’s guidelines, and applies the necessary measures </li>
	</ul>
	</li>
	<li>Updates and maintains the database of internships which includes interns’ data and other relevant information </li>
	<li>Gathers feedback from the interns and the internal stakeholders regarding the run/course of the internship program to continuously monitor that objectives and agreements are attained </li>
	<li>Establishes metrics to assess effectiveness of internship programs 
	<ul>
		<li>Prepares reports on internship program runs, and provides recommendations for improvements </li>
	</ul>
	</li>
	<li>Communicates with schools and academic departments relevant concerns and updates about the run/course of the internship, and recommends possible interventions and/or action items </li>
</ul>

III. Learning and Development Support 

<ul>
	<li>Serves as a conduit between the Center and ohrmod in implementing training programs for employees 
	<ul>
		<li>Provides logistical support in the implementation of the different training programs/initiatives, as needed </li>
	</ul>
	</li>
	<li>Supports the Section Heads in Center for Continuing Education in monitoring the compliance of employees (e.g. training attendance, actual completion) in coordination with ohrmod</li>
	<li>Maintains records of training schedules, attendance, and other relevant information on the trainings conducted </li>
</ul>

IV. Performs other duties as may be assigned by the immediate supervisor, or any authorized representative.

Internship Program Officer II

Quezon City is a vast and teeming city with a steadily increasing income and occupation of one-third of Metro Manila’s total land area. It now serves as the Philippines’ government center with the legislature and other important government offices located in its area. All of these are reminiscent of the same noble dream that brought forth the creation of the City.

Quezon City is situated on the northeast portion of Metro Manila. It is bounded on the north by Caloocan City and San Jose del Monte City in Bulacan Province, on the east by San Mateo and Marikina, on the south by Pasig and Mandaluyong, San Juan and Manila, and on the west by Valenzuela, Caloocan, and Manila. Its northeastern and eastern boundaries are defined by the Novaliches Watershed and the Marikina River. With an area of 16,112.58 hectares (based on 1995 GIS graphical plot), it is the largest among the sixteen (16) cities and one (1) municipality in the region and is almost one-fourth the size of Metro Manila.

VISION

The Quezon City Government envisions itself to be a model of effective governance and responsible leadership, working in partnership with the citizenry in building a Quality Community. 

MISSION

To provide quality service which will make Quezon City an ideal community where people live, work and do business in a hospitable, progressive & peaceful environment.

For more information on the application process, kindly visit the link below to learn more.

t.ly/Hpx8



Quezon City Local Government

Welcome to the Quezon City Government Internship Program!

We're excited to have you on-board and experience your On-The-Job Training with us. In this program, we are looking for passionate, responsible interns to join our various departments here in QCG. Learn and experience the ins-and-outs of our daily routines and procedures as passionate government public servants.

Quezon City Internship Program

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Oversee the complete cycle of dental billing processes, including insurance verification, claim submission, payment posting, and accounts receivable follow-up.</li>
	<li> Train and mentor team members, fostering a collaborative environment to meet and exceed departmental goals.</li>
	<li>Handle complex billing issues and coordinate with insurance companies to resolve disputes and minimize denials.</li>
	<li>Follow teams and/or client’s proper procedures, policies, and methodologies as instructed.</li>
</ul>

Medical Industry Knowledge

Complex Problem-Solving

Attention to Detail

Accounts Receivable

Critical Thinking

Monitoring and Evaluation

Dental Billing Team Leader | Pooling

B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. 

We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. 

Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.

We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.

A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

B4B Solutions Inc.

Clear is looking for an excellent Team Leader for our Customer Care team. We are committed to supporting our Australia-based client, a rapidly expanding fitness gym operating for more than a decade across Australia, in improving and expanding their member support services.

As a Team Leader of the Customer Care team, your daily tasks may include:

<ul>
	<li>Leadership &amp; Team Management:

	<ul style="list-style-type: circle;">
		<li>Lead a team of Customer Care Specialists, constantly motivating them to meet, if not exceed, the client’s expectations, in a positive approach.</li>
		<li>Track team performance using KPIs and SLAs, provide feedback, and create performance improvement plans, as needed.</li>
		<li>Hold weekly team huddles to discuss:
		<ul style="list-style-type: square;">
			<li>Winning moments – appreciate even small “wins”</li>
			<li>Challenges faced – encourage suggestions amongst teammates, allow others to share ideas, and effective practices to address the challenges, and provide the drafted agreed solution</li>
			<li>Provide updates – as received from Clear Management, the Service Delivery Manager, or the client</li>
			<li>Set expectations for the following week.</li>
		</ul>
		</li>
		<li>Coach team members on the established process or KPI concern, as needed</li>
		<li>Serve as the Point of Contact between the team and the Service Delivery Manager</li>
		<li>Handle a 1-on-1 meeting with the concerned team member regarding falling short on the KPI or any behavioral/work/team-related concern</li>
		<li>Refer to the Employee Handbook for any company’s policies, and procedures and comply with the due process relevant to Disciplinary Action.</li>
	</ul>
	</li>
	<li>Operational Excellence &amp; Customer Service Strategy:
	<ul style="list-style-type: circle;">
		<li>Ensure efficient handling of customer inquiries via phone, email, and CRM tools.</li>
		<li>Create and uphold standard procedures for consistent and high-quality customer interactions.</li>
		<li>Use Zendesk &amp; other CRM systems to manage customer support activities and keep records accurate.</li>
		<li>Collaborate with the team to streamline processes, enhance efficiency, &amp; implement strategies to improve the Customer Support Experience.</li>
		<li>Lead the setup of a national customer service center to support members across different time zones.</li>
		<li>Create standard responses for common inquiries/concerns to ensure quick and accurate service.</li>
	</ul>
	</li>
	<li>Training &amp; Development:
	<ul style="list-style-type: circle;">
		<li>Organise training and coaching sessions to improve team members’ product knowledge and customer service abilities.</li>
		<li>Keep up with industry best practices and apply relevant insights to improve team operations.</li>
	</ul>
	</li>
</ul>

CSR Team Leader | Work from Home

Under the supervision of the Program Development Head, the Program and Administrative Assistant IV supports the implementation of programs, as well as provides office support to the day-to-day operations of the Section.

Main Duties and Responsibilities:

I. Program Management Support 

<ul>
	<li>Prepares and maintains the monthly calendar of scheduled programs </li>
	<li>Collates program data such as number of attendees, estimated gross earnings, etc., and submits them to the Program Development Head for review </li>
	<li>Documents program sessions and provides observation notes on class flow, class participation, class conduct, etc. to the Program Development Head and Program Development Officers</li>
	<li>Assists the Program Development Officers and Program Development Assistant in research by conducting desktop research and reviewing of available resources to complete the prescribed report template </li>
</ul>

II. Administrative Support 

<ul>
	<li>Oversees the physical upkeep of the office, and ensures that job orders for various equipment repair and maintenance services are properly coordinated </li>
	<li>Ensures that office supplies and resources are replenished, properly stored, and in good working condition
	<ul>
		<li>Monitors the inventory of office supplies and resources regularly, and coordinates with the Administrative Services Group for requisition </li>
	</ul>
	</li>
	<li>Handles coordination and logistical support requirements for meetings, events, and activities o Prepares materials and sets up the venues for meetings headed/organized by the Section
	<ul>
		<li>Prepares Minutes of the Meeting and submits them to the Program Development Head / Program Development Officers for review </li>
	</ul>
	</li>
</ul>

III. Records Management Support 

<ul>
	<li>Updates database and maintains files and records of correspondences, documents and other materials of the Section in a systematic manner and consistent with the need to protect confidentiality and data privacy.
	<ul>
		<li>Maintains physical and digital copies of Memorandum of Agreement (MOAs), Memorandum of Understanding (MOUs), Partnership Agreements, Accreditations, etc. o Updates the contact information of resource persons, clients, partners, and suppliers, etc.</li>
		<li>Tracks and records the status of the job orders, transmittals, etc. </li>
	</ul>
	</li>
</ul>

IV. Performs other work-related tasks that may be assigned by immediate supervisor and authorized representatives.

Program and Administrative Assistant IV

Under the supervision of the Director for Mission and Identity, the Program Officer for Employee Formation III effectively strategizes for, implements, and manages designated programs. The position also liaises with respective units and their point persons for the proper execution of projects and interventions.

Main Tasks and Responsibilities 
1. Program Management

<ul>
	<li>Strategizes and plans for programs that address the formation needs and desires of employees</li>
	<li>Ensures the proper implementation of programs and projects assigned</li>
	<li>Evaluates the program(s) and make necessary changes and adjustments for improvement</li>
	<li>Oversees the Program Assistant tasked for the particular program and ascertains the proper performance of responsibilities</li>
</ul>

2. Budget and Financial Management

<ul>
	<li>Prepares and proposes the budget for the program</li>
	<li>Accounts for the responsible use, disbursement, and liquidation of all financial matters related to the respective program(s)</li>
	<li>Ensures payments to and from the Office of Mission and Identity (OMI) are processed properly and in a timely manner</li>
	<li>Ascertains the correct and prompt distribution of honorarium and/or tokens to human resource complement of the program(s)</li>
	<li>Ensures the security of the program budget</li>
	<li>Monitors expenditures and costs as well as manages money matters to correspond accordingly with the approved or target budget</li>
</ul>

3. Coordination and Liaison

<ul>
	<li>Represents the OMI to external individuals and offices in relation to the program</li>
	<li>Acts as the main contact person for resource speakers and other human resources for the program</li>
	<li>Liaises with respective unit(s) and unit point person(s)</li>
	<li>Ensures proper knowledge of the unit(s) assigned and represents, discusses, and initiates/advocates formation interventions for them within the OMI</li>
	<li>Coordinates with other OMI personnel for programs and projects that include the unit(s) assigned</li>
</ul>

4. Facilitation and Process Management 

<ul>
	<li>Acts as main or process flow facilitator for particular OMI programs</li>
	<li>Sees to the proper carrying out of processes and program flows of formation endeavors</li>
	<li>Strategizes on effective facilitation and process management of programs and activities</li>
</ul>

5. Performance of other office-related tasks that may be assigned by the OMI Director and authorized representative

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