Sales Training Leader (Quality Assurance)  

What a day at work for you will look like:

• You will review calls and chats to evaluate the achievement of quality expectations within Sales Team based on established measures and process
• You will need to use formatted assessment tools conducts service assessments and results for the Sales Team
• You will prepare and submit the status report to management regarding current assessments, projects, and any other information necessary
• You will be a facilitator for the Sales Team, help, and advise them if there’s any issue
• You will provide feedback to the managers so that he/she can inform the sales team members (including first call resolution), quality standards, and accuracy
• You will develop quality guidelines, orientations, and other materials to facilitate sales team to understand the requirements and encourage the achievements of desired results

Is this you?

• Mature, ambitious and self-driven: Leads by example, brings the fire to work every single day, and able to face problems
• Critical and resourceful: A 'why' person. Thinks critically and puts in the additional effort to get to the right conclusion, dares to challenge the status quo and is always on the lookout to improve
• A people analytic: A sixth sense for why one person is performing and the other not yet. Should be able to quickly and often correctly assess what would it take to get someone to the next level
• True teacher aspirations: Someone who someday would love to stand in front of a big group of people every single day, and get that group excited, moving and learning through interactive teaching and valuable attention
• Sales skills: Experience with pitching, handling & convincing clients, dealing with rejection
• Communication skills: Able to listen, to maintain the conversation, ask the right questions in the right moment
• A bachelor degree, any major with 4-5 years related working experience
• CRM or Database management experience
• Ability to multi-task and manage competing priorities and workload/resources in a fast moving environment