Trainer, Learning & Development | NCR
Alorica
- Taguig, Philippines1012 Kalayaan Ave, Taguig, 1630 Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
Essential Duties and Responsibilities
Course Analysis, Design, and Improvement
- Liaison with Operations to ensure customized implementation of Foundation Training for specific accounts; Interact with Operations and HR to establish training requirements for proposed classes and programs.
- Revise training programs as a result of evaluation or of changing needs in the company
- Analyze reports to develop training plans for trainees/agents
Course Delivery
- Roll out Foundation Training Modules for new hires
- Conduct Corporate Orientation
- Explain company culture, policies, procedures and scheduling
- Facilitate Coaching Sessions and other account requested interventions
Training Aids
- Create useful presentations and visual materials for training (using various media)
- Come up with alternative visuals when facilities and equipment are scarce
- Create, improve and update training aids
- Research, design and develop Communication Knowledge Enhancers and Job Aids
Administrative
- Assess, monitor and evaluate student progress, creating action plans for student success
- Complete reports - monthly reports, status reports, training reports, etc
- Document training and coaching sessions
- Use office equipment efficiently whenever the job requires tasks like photocopying, shredding, printing, scanning, etc.
Self-Developmental
- Keep current with the latest training techniques and methods.
- Keep current with latest updates on Communication, Culture and Leadership Training
- Participate in committees and project assignments
- Participate in team building activities and self and peer development activities
- Learn and Develop technical and non-technical skills that will improve one's efficiency and effectiveness on the job
Supervisory
- Mentor other Foundation Trainers as needed
- Lead, train, coach and develop and assess both agents and non-agents in communication, customer service and other areas of their position to meet objectives and maintain company policies and procedures
- Ensure that all appropriate documentation regarding performance and conduct of all direct reports is maintained appropriately
- Reward and discipline trainees; address complaints and resolve problems
- Attend meetings and participate in committees as required
- Conduct interviews and testing to select agents/recruits who possess the required communication skills (whenever needed)
Kualifikasi Minimum
- College graduate, preferably Computer Science, Engineering or any related course
- Superior communication skills, oral and written
- Demonstrated experience in training or facilitation
- Knowledge of operation of computer based training system, PC, TV/DVD, and multimedia projectors/OHPs for facilitation purposes
- Computer literacy with PPT, Word, Excel, Outlook, Visio, etc
- Strong presentation skills and superior in establishing working relationships with the customer
- Superior communication skills, both oral and written
- Strong professional demeanor
- Good Facilitation skills
- Knowledge of operation of computer based training system, PC, TV/DVD, and multi-media projectors/ OHPs for facilitation purposes
- Computer literate with PPT, Word, Excel, Outlook, etc
- Strong presentation skills
- Solid research and instructional skills
- Strong ability to exercise good judgment and make sound business decisions
- Ability to handle multiple and shifting priorities
- Excellent leadership, interpersonal, problem-solving, analytical and organizational skills
- Team-oriented
- Flexibility in schedule and work load
- Maturity to maintain confidentiality
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Education and Training
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 6F Philplans Corporate Center, Kalayaan Ave. Cor.10th Ave., BGC Taguig City
- Industri
- Business Process Outsourcing
- Lowongan
- 5 lowongan dibuka
Tentang Alorica
Who is Alorica?
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.
Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.
At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.
We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.
We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!