BPO Quality and Training Manager
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-09-27T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Implement clear overall quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy and align to client contract agreement.
- Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance.
- Closely coordinates with clients on implementing new hire training amendments, policy updates, continuous educational trainings and upskilling of tenured production employees.
- Owns and holds accountable on ensuring knowledge base is up to date and employees are aware on changes through knowledge alignment, touch points, and process knowledge tests.
- Project manage improvement capabilities, change implementation, measures timeliness of implementation and ensures employee knowledge application on their day to day activities.
- Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects.
- Serves as point of contact that support analysis on business performance to drive operational change around core operations, strategic initiatives, change management and adoption of new processes.
- Proactively drives operational excellence through identifying opportunities, recommend improvements, and implement training changes.
Kualifikasi Minimum
- Bachelor's Degree holder, but also open to undergraduates with strong related experience
- Must have at least 12 years overall experience in Quality and Training Management under BPO industry
- Must have at least 5 years of experience in Management role
- Manages 30- 50 Training and Quality support at a scale of 500 - 1000 employees
Keahlian yang diperlukan
- Training Needs Analysis
- Quality Assurance
Ringkasan Perkerjaan
- Tingkat Posisi
- Direktur / Eksekutif
- Spesialisasi
- Education and Training
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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Tentang Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.