Area Manager  

Business Strategy

• Create business strategy per store inclusive of forecasting sales that reflect both store trend and incorporate calculated risks to generate sales growth.
• Identify, create and manage the execution of store business plan that drives key performance indicator results and that maximize business opportunities.
• Monitor sales performance of the branch/es by coordinating with Store Managers.
• Identify underperforming stores and develop a business plan to address and manage issues effectively.
• Direct the preparation of the annual action plans and operating budget

Stock Management

• Achieve stock control targets in line with company guidelines to prevent financial loss.
• Communicate with the Merchandising team regarding the supply of stock in the Area to maximize stock potential.
• Oversee an adequate merchandise supplies and stocks inventories.

Customer Engagement

• Support the management of customer service activities and staff competence to optimise and sustain sales performance and customer satisfaction.
• Clearly and concisely communicate business and store objectives to Store Managers so that they remain well informed of business activity and of their required contribution to targets.
• Implement safety and security control measures in consonance with corporate standards which include safety of employees; safety of customers/visitors/etc.; security against merchandise loss/damage/pilferage; and fire prevention of the building.
• Ascertain customer satisfaction and continued patronage through efficient performance of customer service function to include gift wrapping, packing and/or telephone/paging.

Store Operations

• Ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures.
• Develop internal control systems and processes that will minimize and/or eliminate operation lapses.
• Responsible for the compliance of collections (Accounts Receivables Cash on Deliveries).
• Ensure consistent attainment of sales quotas/targets.

People Management

• Evaluate staff’s performance and production. Recommend promotion, merit increase, incentives based on the establishment norms and procedures.
• Coordinate with HR in developing hiring plan to meet specific needs of business and store, including a diverse applicant pool.
• Develop succession plans to ensure career paths for all employees. Encourage employees to pursue internal opportunities.
• Facilitate and cascade communication across the store organization and act as coordinator to top management.
• Train and develop team on business expertise to drive business performance.

• Bachelor’s degree in business or related field
• Experience in planning and implementing sales strategies and customer relationship management
• Experience managing and directing a sales team
• Dedication to providing great customer service and ability to lead a sales team
• Excellent written and verbal communication skills