Fraud Prevention Specialist

Tokopedia

Expired in 4 months

This job is no longer accepting applications.See available related jobs.

Job Description

Tokopedia takes security matter very seriously. No matter how much we wanted to trust other people, there will always be individuals who want to take advantage of that trust for their own benefit, resulting in harming our customers data or belongings. It is your job to protect Tokopedia customers! Your daily tasks are monitoring customer's activities, analyzing suspicious transactions, and preventing fraud attacks at any moment. You will be our very own detective! You are always have to be one step ahead in everything!

  • Give advices to guide development of products, services and policies.
  • Monitor fraud activities and fraud prevention.
  • Foster good relation with customers.
  • Respond to incoming email and phones enquiries

Minimum Qualifications

  • Candidate must possess at least a Diploma/Bachelor degree in any disciplines.

  • Maximum age 25 years old.

  • Good communication, relationship, and negotiation skill.

  • Excellent in listening skills, understand exactly what customers require.

  • Strong problem solving skill.

  • Ready to be assigned on shifting work schedule until late night (4 days of work, 4 days off).

Required Skills

  • Telephone Skills
  • Relationship Management
  • Deductive Reasoning

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from college
Recruiter response to application
Sometimes 
Office Address
Wisma 77Jalan Letnan Jenderal S Parman Kav 77PalmerahJakarta 11480, Central Jakarta, Jakarta, Indonesia
Industry
IT and Software
Vacancy
1 opening
Website

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Tokopedia

We are an internet company that allows individuals and business owners in Indonesia to open and manage their own online stores easily and for free. Tokopedia provides a better online selling experience to the sellers, so that the sellers can provide a better online shopping experience to their customers. Tokopedia is the first internet company in Southeast Asia that succeeded to close US$100 million in funding from Softbank and Sequoia Capital. Softbank is the investor behind the success of Alibaba, while Sequoia Capital is the investor behind the success of Apple, Google, Instagram, WhatsApp and many other successful technology companies. We believe that we are in the process of building a World Class Technology Company which fortunately happens to be in Indonesia. Our services have allowed hundreds of thousands of Indonesian small and medium-sized enterprises (SMEs) to send millions of products every month to their customers throughout Indonesia. Tokopedia is also indirectly responsible for the creation of thousands of new jobs through the growing success of our merchants, who often become a positive impact by providing job vacancies in their immediate communities. At Tokopedia, we believe that marketplace is the most beautiful business model in the world, because the success of a marketplace can only be achieved by helping others to become more successful.
People who applied to this job also applied to