QA Associate | Officer

Telan Business Solutions

Is a verified Kalibrr employer

Job Category
Legal
Preferred Educational Attainment
Graduated from college
Posted
2 months ago
Application deadline
in 10 months
Recruiter responds
25% of the time
Recruiter last seen
4 hours ago
Industry
Business Process Outsourcing
Employment Type
Full time
Office Address
81 West Capitol Drive, Brgy Kapitolyo Pasig, Pasig, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college
  • At least college level or college graduate;
  • 1-2 years experience in the same capacity, preferably in a Collections Agency, Bank or a Lending Institution.
Job Description
  • Assess the quality performance of individual employees to determine trends in both company and client performance.
  • Provide valuable information that may be used as reference for planning training and incentive programs to improve individual and team performance.
  • Improve employee performance with personalized, innovative coaching sessions and up-skill trainings.
  • Identify effective strategies through their call handling time, procedure and first call resolution that may lead to increase in efficiency and decrease in operating costs.
  • Regular calibration with client partners, appropriate industry and company regulations.
  • Provide Operations with reports that will identify quality highlights and opportunities that will promote sustainable business and client partnership.
About Telan Business Solutions
Telan Business Solutions is a fast growing local BPO. Its Collection Division has 400 employees and is considered as one of the most trusted collection entities in the country. Recently, the company has ventured into Sales.


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