Quality Assurance Analyst

Telan Business Solutions

Lowongan dipasang 8 hari yang lalu dan batas waktu lamaran adalah 21 Sep
Rekruter merekrut 3 jam yang lalu

Deskripsi Pekerjaan

  • Assess the quality performance of individual employees to determine trends in both company and client performance.
  • Provide the following:
    • Valuable information that may be used as refernce for planning training and incentive programs to improve individual and team performance.
    • Reports to Operations that will identify quality highlights and opportunities that will promote sustainable business and client partnership.
  • Improve employee performance with personalized, innovative coaching sessions and up-skill training.
  • Identify effective strategies through their call handling time, procedure and first call resolution that may lead to increase in efficiency and decrease in operating costs.
  • Regularly calibrate with client partners, appropriate industry, and company regulations.

Kualifikasi Minimum

  • At least college level or college graduate.
  • At least 1-2 years experience in the same capacity, preferably in a Collections Agency, Bank, and a Lending Institution.
  • Good analytical skills.
  • Excellent communication skills.

Jobs Summary

Tingkat Posisi
Supervisor / Asisten Manager
Kategori pekerjaan
Persyaratan tingkat pendidikan
Lulus Sarjana (S1)
Perekrut respon ke aplikasi
Alamat Kantor
81 West Capitol Drive, Brgy Kapitolyo Pasig, Pasig, Metro Manila, Philippines
Business Process Outsourcing
1 lowongan dibuka

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Tentang Telan Business Solutions

Telan Business Solutions is a fast growing local BPO. Its Collection Division has 400 employees and is considered as one of the most trusted collection entities in the country. Recently, the company has ventured into Sales.
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