QA Associate | Officer

Telan Business Solutions

Posted 6 months ago and deadline of application is on 22 Sep
Recruiter was hiring 9 days ago

Job Description

  • Assess the quality performance of individual employees to determine trends in both company and client performance.
  • Provide valuable information that may be used as reference for planning training and incentive programs to improve individual and team performance.
  • Improve employee performance with personalized, innovative coaching sessions and up-skill trainings.
  • Identify effective strategies through their call handling time, procedure and first call resolution that may lead to increase in efficiency and decrease in operating costs.
  • Regular calibration with client partners, appropriate industry and company regulations.
  • Provide Operations with reports that will identify quality highlights and opportunities that will promote sustainable business and client partnership.

Minimum Qualifications

  • At least college level or college graduate;
  • 1-2 years experience in the same capacity, preferably in a Collections Agency, Bank or a Lending Institution.

Jobs Summary

Job level
Associate / Supervisor
Job category
Educational requirement
Graduated from college
Recruiter response to application
Office Address
81 West Capitol Drive, Brgy Kapitolyo Pasig, Pasig, Metro Manila, Philippines
Business Process Outsourcing

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About Telan Business Solutions

Telan Business Solutions is a fast growing local BPO. Its Collection Division has 400 employees and is considered as one of the most trusted collection entities in the country. Recently, the company has ventured into Sales.
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