Quality Assurance Analyst
- Pasig, Philippines
- Penuh waktu
- Assess the quality performance of individual employees to determine trends in both company and client performance.
- Provide the following:
- Valuable information that may be used as refernce for planning training and incentive programs to improve individual and team performance.
- Reports to Operations that will identify quality highlights and opportunities that will promote sustainable business and client partnership.
- Improve employee performance with personalized, innovative coaching sessions and up-skill training.
- Identify effective strategies through their call handling time, procedure and first call resolution that may lead to increase in efficiency and decrease in operating costs.
- Regularly calibrate with client partners, appropriate industry, and company regulations.
- At least college level or college graduate.
- At least 1-2 years experience in the same capacity, preferably in a Collections Agency, Bank, and a Lending Institution.
- Good analytical skills.
- Excellent communication skills.
- Tingkat Posisi
- Supervisor / Asisten Manager
- Kategori pekerjaan
- Persyaratan tingkat pendidikan
- Lulus Sarjana (S1)
- Perekrut respon ke aplikasi
- Alamat Kantor
- 81 West Capitol Drive, Brgy Kapitolyo Pasig, Pasig, Metro Manila, Philippines
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