Relationship Manager, Commercial Banks

S&P Global Philippines, Inc.

  • Makati, Philippines
    6750 Office Drive , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 18 Dec
Recruiter was hiring 2 days ago

Relationship Manager, Commercial Banks

S&P Global Philippines, Inc.

Job Description

The Role: Relationship Manager, Commercial Banks

The Location: Makati City, Philippines

What’s in it for you?

  • You will develop and maintain a positive relationship with the assigned S&P Market Intelligence and/ or RateWatch accounts. You will understand business needs, to seek cross-sell opportunities, and to drive service adoption of S&P Market Intelligence products; Minimize risk and provide feedback on account health and use best practices to retain client relationship
  • In this role you will have the opportunity to immerse yourself in the exciting and constantly-evolving financial industry. You will get to work with clients within the Financial Institutions segment in theU.S; in doing so you will get to learn their business and help them understand how to get the most out of our products and tools.
  • As the key partner for our clients, the Relationship Management team masters industry, product, and financial knowledge to keep clients informed. Relationship Managers work with their clients to learn about the challenges and opportunities they face, and will discuss how Market Intelligence solutions can enable them to achieve value through their partnership within the organization.


Responsibilities:

  • Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
  • Discuss current service use case
  • Assess clients' needs for new opportunities to pass to regional sales for follow-up (upsell to Market Intelligence, Banker/ Banker Cloud, CRE, or adding users to current product and reports)
  • Manage incoming calls and e-mails from assigned accounts
  • Provide client training as needed via Skype, WebEx demonstrations, or by phone
  • Contact all new contracts added and users to drive the product's adoption
  • Act as a point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
  • Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
  • Secure renewal through coordination with pod lead, manager, and other teammates
  • Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
  • Maintain and grow industry knowledge by attending webinars and other topical training
  • Other tasks as assigned

Minimum Qualifications

Basic Qualifications:

  • University degree or equivalent education
  • Experience working with corporations and professional service organizations in a client service, sales, or product support role/setting.
  • Interest in solving problems for clients through the delivery of financial market data solutions and analytical tools.
  • Proficiency in MS Office, Excel and Salesforce.
  • Strong interpersonal communication skills, and confident in delivering product demonstrations.
  • Willing to work in a night shift schedule.

Preferred Qualifications:

  • Experience working with the financial institutions industry
  • Knowledge of the U.S. banking system
  • An understanding of products consumers

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Child Care Benefits Child Care Benefits
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Relationship Management
  • Persuasion and Negotiation
  • CRM Software
  • Communication Skills
  • Needs Analysis
  • Customer Research

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
6750 Office Drive , Makati, Metro Manila, Philippines
Industry
Financial Technology
Vacancy
1 opening
Website
http://www.spglobal.com

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About S&P Global Philippines, Inc.

S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.
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