Client Relations Associate (EMEA)
S&P Global Philippines, Inc.
- Makati, Philippines, 6750 Office Drive , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
What’s in it for you:
- You will interact with business units that are main drivers of revenue generation for S&P Global Market Intelligence.
- Your high potential for career growth and advancement will come from initiating or collaborating on initiatives that will deliver value to the business.
- Building an in-depth understanding of client needs and expectations will give you an edge in your future career growth in S&P Global Market Intelligence.
Responsibilities:
- Proactively collaborate with Relationship Managers and take the lead in client outreach efforts, understand business drivers, and identify viable opportunities to grow product usage.
- Help identify opportunities to expand SPGMI-customer relationship by analyzing usage reports and initiating discovery of client needs through diagnostic conversations.
- Act as secondary support to Relationship Managers when they are in on-site meetings with clients.
- Assist Relationship Managers by scheduling meetings for them and handling client concerns while they are travelling.
- Complete special projects initiated by department goals on retention rates and department product penetration in existing accounts.
Minimum Qualifications
Basic Qualifications:
- Bachelor’s Degree
- Excellent interpersonal, written and oral communication skills
- Amenable to work in a mid-shift schedule
Preferred Qualifications:
- Ability to effectively communicate and diagnose client needs during proactive outreach calls
- Ability to communicate technical concepts to clients
- Ability to collect, analyze, and summarize data and to prepare clear and concise presentations and reports
- Working knowledge of the financial or banking industry
- Previous client-facing experience
- Effective time and task management skills
- High proficiency in Microsoft Excel
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
Required Skills
- Organizing and Planning
- Communication Skills
- Customer Research
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 6750 Office Drive
About S&P Global Philippines, Inc.
S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.