Team Leader Early Engagement – Credit Cards Group
- South Jakarta, IndonesiaJl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesia
- Full time
As a Team Leader of Early Engagement in Credit Cards Group, you will be :
- Designing and proposingearly engagement program to increase card usage and profitability.
- Implementing card activation improvement programs,include implementing strategy for streamlining the activation process as seamlessly and efficiently as possible.
- Manage and influence all aspects of card activation/re-activation lifecycles, include business and risk analysis.
- Monitor and maintain existing portfolios by ensuring product offerings are competitive, Meet customer experience expectations.
- Ensure optimum customer service to increase card activation.
- Collaborate with product managers to define business requirements of credit cards enhancement initiative.
- This role is located in Jakarta and you will be part of Card Lifecycle Management Department for Credit Cards Group. You should own the above-mentioned work to achieve business goals.
- Have Bachelor degree level qualifications. Preferred disciplines in Statistics, Computer Science, or Economic.
- Have at least 8+ years of related experience in financial institutionsand proven record in designing and implementing early engagement program;
- Possess strong technical skills in project management methodologies, financial institution risk assessment, risk mitigation, and internal control practices and knowledge of card payment industry.
- Strong leadership record, exhibiting both ability to engage clients and lead a team.
- Excellent customer service orientation.
- Demonstrated ability to handle multiple priorities execute action plans in order to meet organization goals and deadlines.
- Job level
- Mid-Senior Level / Manager
- Job category
- Sales and Marketing
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia
- Banking / Mortgage
- 1 opening
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