Team Leader Early Engagement – Credit Cards Group

PT Bank Mandiri (Persero) Tbk.

  • South Jakarta, Indonesia
    Jl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Posted 3 months ago and deadline of application is on 20 Jul
Recruiter was hiring 2 days ago

Team Leader Early Engagement – Credit Cards Group

PT Bank Mandiri (Persero) Tbk.

Job Description

As a Team Leader of Early Engagement in Credit Cards Group, you will be :

  • Designing and proposingearly engagement program to increase card usage and profitability.
  • Implementing card activation improvement programs,include implementing strategy for streamlining the activation process as seamlessly and efficiently as possible.
  • Manage and influence all aspects of card activation/re-activation lifecycles, include business and risk analysis.
  • Monitor and maintain existing portfolios by ensuring product offerings are competitive, Meet customer experience expectations.
  • Ensure optimum customer service to increase card activation.
  • Collaborate with product managers to define business requirements of credit cards enhancement initiative.
  • This role is located in Jakarta and you will be part of Card Lifecycle Management Department for Credit Cards Group. You should own the above-mentioned work to achieve business goals.

Minimum Qualifications

  • Have Bachelor degree level qualifications. Preferred disciplines in Statistics, Computer Science, or Economic.
  • Have at least 8+ years of related experience in financial institutionsand proven record in designing and implementing early engagement program;
  • Possess strong technical skills in project management methodologies, financial institution risk assessment, risk mitigation, and internal control practices and knowledge of card payment industry.
  • Strong leadership record, exhibiting both ability to engage clients and lead a team.
  • Excellent customer service orientation.
  • Demonstrated ability to handle multiple priorities execute action plans in order to meet organization goals and deadlines.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Jl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia
Banking / Mortgage
1 opening

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About PT Bank Mandiri (Persero) Tbk.

Bank Mandiri was established on 2 October 1998, as part of the bank restructuring program of the Government of Indonesia. In July 1999, four state-owned banks - Bank Bumi Daya, Bank Dagang Negara, Bank Exim and Bapindo - were amalgamated into Bank Mandiri. The history of these four banks can be traced back to over 140 years, and together they had contributed to the beginning of the Indonesian banking sector. We are continuously seeking mutually beneficial business opportunities that create synergies, building alliances and strengthening our supporting businesses with and through our subsidiaries, notably Mandiri Sekuritas in investment banking, AXA Mandiri Financial Services in insurance, Bank Syariah Mandiri in Sharia banking, Bank Sinar Harapan Bali in micro banking, and Mandiri Tunas Finance in multi-finance. In 2011, Bank Mandiri acquired Mandiri AXA General Insurance (MAGI), a joint-venture between Bank Mandiri and AXA Societe Anonyme, to strengthen Bank Mandiri's penetration into the general insurance business. With various subsidiaries that support our businesses, we have further strengthened our position as a prominent financial holdings institution in Indonesia.