Team Leader Early Engagement – Credit Cards Group
PT Bank Mandiri (Persero) Tbk.
- South Jakarta, IndonesiaJl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2019-07-20T17:00:00+00:00Job closed.
Job Description
As a Team Leader of Early Engagement in Credit Cards Group, you will be :
- Designing and proposingearly engagement program to increase card usage and profitability.
- Implementing card activation improvement programs,include implementing strategy for streamlining the activation process as seamlessly and efficiently as possible.
- Manage and influence all aspects of card activation/re-activation lifecycles, include business and risk analysis.
- Monitor and maintain existing portfolios by ensuring product offerings are competitive, Meet customer experience expectations.
- Ensure optimum customer service to increase card activation.
- Collaborate with product managers to define business requirements of credit cards enhancement initiative.
- This role is located in Jakarta and you will be part of Card Lifecycle Management Department for Credit Cards Group. You should own the above-mentioned work to achieve business goals.
Minimum Qualifications
- Have Bachelor degree level qualifications. Preferred disciplines in Statistics, Computer Science, or Economic.
- Have at least 8+ years of related experience in financial institutionsand proven record in designing and implementing early engagement program;
- Possess strong technical skills in project management methodologies, financial institution risk assessment, risk mitigation, and internal control practices and knowledge of card payment industry.
- Strong leadership record, exhibiting both ability to engage clients and lead a team.
- Excellent customer service orientation.
- Demonstrated ability to handle multiple priorities execute action plans in order to meet organization goals and deadlines.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia
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About PT Bank Mandiri (Persero) Tbk.
Bank Mandiri was established on 2 October 1998, as part of the bank restructuring program of the Government of Indonesia. In July 1999, four state-owned banks - Bank Bumi Daya, Bank Dagang Negara, Bank Exim and Bapindo - were amalgamated into Bank Mandiri. The history of these four banks can be traced back to over 140 years, and together they had contributed to the beginning of the Indonesian banking sector.
We are continuously seeking mutually beneficial business opportunities that create synergies, building alliances and strengthening our supporting businesses with and through our subsidiaries, notably Mandiri Sekuritas in investment banking, AXA Mandiri Financial Services in insurance, Bank Syariah Mandiri in Sharia banking, Bank Mantap in micro banking, and Mandiri Tunas Finance in multi-finance. In 2011, Bank Mandiri acquired Mandiri AXA General Insurance (MAGI), a joint-venture between Bank Mandiri and AXA Societe Anonyme, to strengthen Bank Mandiri's penetration into the general insurance business. With various subsidiaries that support our businesses, we have further strengthened our position as a prominent financial holdings institution in Indonesia.
Bank Mandiri consistently provides the best service for the company, employees and customers. As the results, we received several awards within this years (i.e. Top Companies 2022: The 15 best workplaces to grow your career in Indonesia by Linkedin; World's Best Bank 2022 by Forbes; Indonesia Outstanding Acclaimed Company 2021 by Warta Ekonomi; iNews Maker Award by iNewsTV; 19th Annual Best Sub Custodian Bank Awards 2021 by Global Finance Magazine; Top Corporate Social Responsibility Award 2021 by Top Business).