Chat Support Specialist & Trainer

London Outsourced

  • Makati, Philippines
    Long Lane, London EC1A 9ET, UK, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • 25,000.00 - 30,000.00 PHP / monthPHP25,000.0030,000.0025,000.00MONTH
  • Full time
Recruiter was hiring 2 days ago

Job Description

We're seeking a strong chat support specialist with a real talent for communication and a commitment to deliver industry-leading chat support services.

Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure any issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Minimum Qualifications

Skill Requirements:

  • 1-year experience of chat support or customer service
  • Excellent Grammar and English Communication
  • Good decision making
  • Sales experience is an advantage
  • Attentive to customer's needs
  • Patience when handling tough cases
  • Familiarity with our industry is a plus
  • Understanding of how CRM systems work

Perks and Benefits

  • Work from Home Work from Home

Required Skills

  • Office Equipment Operation
  • Sales and Marketing Knowledge
  • Problem Sensitivity
  • Multi-line Telephone Systems
  • Scheduling

Jobs Summary

Job level
Associate / Supervisor
Job category
Hospitality and Tourism
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Long Lane, London EC1A 9ET, UK
Industry
Marketing / Advertising / Sales
Vacancy
2 openings
Website
http://www.londonoutsourced.com

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About London Outsourced

At London Outsourced our simple aim is to free up your time so that you can concentrate on the fundamental aspects of your business. We offer support in business development, customer service and a variety of back-office roles. For a startup or small business, any reduction in overhead lets you shift more revenue and time to focus on your core business needs. Our resources are at your disposal. We handpick the most talented individuals to provide companies with tailored solutions to best suit their size, growth, ambition, and vision. We minimize your risk by creating a flexible offshore solution, providing a virtual support team that is highly trained and nurtured to reflect each of our clients’ company ethos and brands. With a UK point of contact for peace of mind.
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