Telesales Quality Assurance Specialist
Lamudi.co.id
- South Jakarta, Indonesia1, 19, Jalan Dr.Ide Anak Agung Gde Agung , South Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, South Jakarta, Daerah Khusus Ibukota Jakarta, IndonesiaSouth JakartaDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
Do you see yourself as strong attention to detail? Are you a solid analytical and problem-solving skills that can be a good use of judgment?
We are looking for experienced, Quality Assurance Specialist for analyzing the overall quality of outbound telephone calls for our Sales team. You will evaluate our team by rating effectiveness; providing quality ratings and identifying training needs.
Your goal is to ensure that our service provides a good quality process and/or customer satisfaction and loyalty support by:
- Review call and chat to evaluate the achievement of quality expectations within Sales Team based on established measures and processes.
- Using formatted assessment tools conducts service assessments and results.
- Prepares and submits the status report to management regarding current assessments, projects and any other information necessary
- Provide feedback to the managers so that she can inform the employees related to Sales initiatives (including first call to set up meetings with clients), quality standards and accuracy.
- Develop quality guidelines, orientation, and other materials to facilitate employee understanding of requirements and encourage achievement of desired results
Minimum Qualifications
- A Bachelor degree, any major
- Min. of 2-3 year related experience
- CRM or Database Management Experience
- Proven ability to effectively communicate both orally and in writing
- Ability to multi-task and manage competing priorities and workload/resources in a fast moving environment
- Excellent interpersonal, facilitation, and relationship management skills
- Results oriented, self-starter with an ability to work independently with general direction
- Resourcefulness and creativity in solving business problems
- Intermediate Skill with MS Excel and MS Word
Required Skills
- Sales and Marketing Knowledge
- Record Keeping
- Customer Service
- Coaching
- Performance Management
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Pacific Place Level 1 (GoWork), Jl. Jend. Sudirman No.52-53, RT.5/RW.3, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190
About Lamudi.co.id
Lamudi.co.id is part of Lamudi, a global online property portal focusing exclusively on emerging markets.
Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.
Lamudi was originally founded by Rocket Internet in 2014. Since 2020 Lamudi.co.id is part of Emerging Markets Property Group (EMPG), one of the leading digital classifieds groups in the MENA, South Asia, and Southeast Asia.