Customer Service Executive - Airfreight

Kuehne + Nagel

1 opening
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in 16 days
Recruiter responds
0% of the time
Recruiter last seen
a month ago
Logistics / Procurement
Employment Type
Full time
Office Address
Pacific Drive Extension, Mall of Asia Complex, Pasay, Philippines
Minimum Qualifications:
Graduated from college

Your skills and experience

  • Candidate must possess at least a Bachelor's/College Degree in Business Administration, Marketing or equivalent
  • Well-versed with customs formalities and familiar with the requirements of the various agencies is an added advantage.
  • Team player with good communication skills
  • Independent and able to work in a fast pace environment
  • Proficient knowledge on MS Office applications.
  • Proficient in English both in written and communication
  • Preferably 3-5 Yrs Solid Experience in a multinational company specializing in Customer Service or equivalent.
  • 2 Full-Time position(s) available.

Job Description

Your task and responsibilities

  • Maintain customer retention and customer satisfaction.
  • Dedicated service of allocated customers for air
  • Attend to local and worldwide cross-trade customers’ requests on shipment bookings and enquiries via phone or emails.
  • Prepare SOP for special customers if required.
  • Follow up long overdue invoices and check internally if there are disputes.
  • Arrange courtesy visits together with Head of Department (HOD) for existing key accounts.
  • Prepare reports, kpi and corrective actions for customers.
  • Build and maintain good rapport with customers to fulfill their requirements.
  • Any other tasks assigned from time to time by Immediate Manager.
About Kuehne + Nagel

Kuehne + Nagel delivers integrated solutions across the supply chain that turn companies' logistics challenges into real competitive advantages. A global leader in international forwarding, Kuehne + Nagel also ranks among the top three worldwide contract logistics players following its 2006 acquisition of ACR Logistics. The company, founded in 1890, has more than 55,000 employees at 900 locations in more than 100 countries. We are currently seeking the services of the following experienced professionals to join our organization. The ideal candidates should have previous experience in a similar role and be able to demonstrate the following attributes.

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