Customer Onboarding Specialist  

SafetyCulture is a global, disruptive software business making the digitalization of checklists increasingly sophisticated. By integrating applications, data, and IoT we help our customers to ensure their workers go home safe. It’s hard, ambitious, extremely important but we make it fun!

We embrace diversity and welcome people from all backgrounds. Individuals in our team aspire to make a difference everyday, ensuring that every worker will go home to their families safely and unharmed. If you are passionate about making a positive difference in people’s lives, eager to collaborate, find solutions yet to be determined, and hungry to drive change, come join us. Let’s change the world’s perspective on safety and quality, together.

Job Overview

A customer-oriented service representative with a background in customer service outbound calling, chat support, and account management.

Our amazing team of engineers, designers and success and support managers are located in offices worldwide across Australia (Sydney - HQ and Townsville), UK (Manchester) and US (Kansas City).

We are currently building our Manila team which will be focused on onboarding new customers and helping them convert/ build their first digital template.

Please visit our website for an overview of our product and customer case studies:

https://safetyculture.com/iauditor/

https://safetyculture.com/customers/

Job Responsibilities

• Primary customer on-boarding point of contact - setup and account management.
• Ability to problem solve and build the highest quality templates for customers. Forms come from various industries and use cases including construction site safety checklists, hotel room inspections, restaurant health checks etc.
• Respond to customer inquiries and educate them on product features and how to use their digital templates (via Out-bound calling and Chat).
• Research and identify opportunities with the goal of increasing the company’s revenue and paid user growth.
• Assist the Customer Success teams by handling additional and existing customer leads.
• Assist the Customer Support teams to manage customer enquiries related to template creation and basic account management and maintenance.
• Mentor and train new team members when necessary.

Qualifications

• Back office processing and/or internet research experience
• Good English communication skills – verbal and written.
• Ability to multi-task, prioritize and manage time effectively
• Problem-solving ability
• Attentive to details
• Adept in excel
• Flexible and adaptive to changing technologies, processes and work environment.
• Ability to work autonomously and within a fast-paced team

Desired Qualifications

• Knowledge and experience in using apps and mobile technology such as Android and iOS is an advantage but not required
• Leadership and training experience is an advantage but not required