Customer Success Manager (Software as a Service)
Illimitado, Inc.
- Imus, Philippines2nd Floor Homelane Building, Imus, CALABARZON, PhilippinesImusCALABARZONPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-01-16T16:00:00+00:00Job closed.
Job Description
- Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients
- Be a Product Champion and train your team members on our HCMS
- Train team members on soft skills required to interact within the organization and clients
- Define the project plan for each implementation and ensure all timelines are met
- Work with other teams internally and at client’s end to ensure roadblocks are getting resolved
- Escalate when required to ensure no timelines are missed
- Ensure the team is doing a thorough testing of the HCMS before the client goes live
- Provide regular updates on the implementation to the leadership team internally, to the client and bank partners
- Interact with clients including site visits for implementation and maintain a good rapport
- Ensure timely resolution of all client concerns post-implementation
- Inspire and motivate the department to promote a positive and productive work atmosphere
Minimum Qualifications
- At least 2 years as Implementation Manager in a Software as a Service Company leading a team of at least 10 Implementation specialists
- At least 5 years experience in software Implementation
- Willing to travel for business trips to meet clients
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Transportation Allowances
Maternity & Paternity Leave
Other
- Pantry Supplies
Required Skills
- Relationship Management
- Complex Problem-Solving
- People Management
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Block 1 Lot 21 Villa Amparo Subdivision, Bayan Luma IV
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Illimitado, Inc.
iLLimitado came from the Spanish word ilimitado , meaning limitless as our objective is to ensure that we step beyond the limits and achieve LimitLess Possibilities.
iLLimitado Inc's management team has a combined technology and software experience of more than 40 years in developing systems and solutions for multiple businesses including Human Resources, Real Estate, Sales, Reporting and Analytics, POS, Inventory Management, and Call Center Management.
Our Vision is to make the most complex task simple through continuous system evolution.
Our Mission is to remove all your non-value tasks through smart and transparent solutions allowing you to focus on your business and customers.