Vendor Integrity Access (VIA) Custcare Officer  

Under the direct supervision of the VIA Custcare Team Leader, the VIA Custcare Officers are in-charge of contacting Vendors of D&B’s client also known as Buyer. This is to discuss VIA program and process. The objective is to ensure that Vendor Pre-qualification requirements are communicated and clearly understood by the Vendor’s Authorized Representative.

Responsibilities

• Call endorsed Vendors of Buyer
• They have to verify account information (Company name, head office address, telephone number, email address and Authorized Representative) and make sure prequalification are processed accurately.
• Develop strong customer relationships
• To make sure that the following items must be clearly discussed and understood by the Vendor on the first call attempt (Unpaid Vendors):
  • Confirm receipt of email
  • VIA Walkthrough: purpose of invite & how to access VIA
  • Notify vendors to prepare soft copy of the list of requirements
  • Ask which document/s are unclear
  • Obtain Estimated date of payment & completion
  • Highlight 3-month payment policy
• Send email invites to all endorsed Vendors of the Buyer.
• Answer all incoming queries via email, this includes but not limited to technical, document related, payment, general queries etc.
• Acknowledge email from the Vendor and give necessary action.
• Daily update of DVAMS monitoring system, this includes email response and feedback from the Vendor and scheduling of email feedback (if applicable)
• Be able to manage and take ownership of the resolution process through email for all Vendor related issues within the assigned TAT

• College graduate of any course, preferably any Business course
• Effective English communication skills (verbal & written)
• Excellent customer service skills & great enthusiasm for helping customers
• Must be able to prioritize & complete all job duty requirements
• Good time management skills, active listening, analytical thinking, detail oriented & the ability to multi-task
• Has initiative to work both independently and within team
• Ability to continually display positive attitude
• Familiar with Microsoft Office