Junior Social Media Manager (Ortigas Center Location)
Nixplay
- Pasig, PhilippinesEmerald Avenue, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2018-12-10T18:15:50.711593+00:00Job closed.
Job Description
- Contribute to the social media and overall digital marketing strategy for Nixplay
- Develop product expertise to be able to answer technical customer support queries
- Manage all of the social media sites for the company including Facebook, Twitter, the Blog, Instagram and LinkedIn
- Assist in creating a joined-up strategy for customer service communications via social media
- Report on social media customer service statistics
- Reach out to customers via social media to build customer stories and build buyer personas
- Assist in creating a crisis management approach on social
- Liaise with the sales team and other departments in order to identify newsworthy items for dissemination on the various platforms
- Identify industry related news and disseminate it through appropriate channels
- Collate all relevant publications and mentions
- Communicate using brand voice across channels
- Monitor reviews on website and disseminating to social as appropriate
- Train the Customer service team to be adept with skills to resolve customer queries through social using the appropriate tone of voice
- Set up a criteria for the Surprise and Delight program and picking customers appropriately
- Organise Twitter Chats and Facebook Live
Minimum Qualifications
- Exceptional verbal and written English communication skills
- Experience in related field preferred, preferrably with portfolio of past works
- Willing to work shifting schedules as required
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Medical / Health Insurance
Free Lunch or Snacks
Gym Membership
Performance Bonus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Emerald Avenue, Pasig, Metro Manila, Philippines
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About Nixplay
Established in 2007 and headquartered in the U.K, Creedon Technologies is an innovative technology company with offices in U.S, Canada, China and Philippines. As the parent company to Nixplay and Nixplay Signage, our mission is to continuously bring unique and innovative products and services to market.