Customer Service Representative | Hybrid Work Set Up  

Ready for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role: If you think you are a suitable match, we’re looking forward to meeting you!

Your Role:
The position will be responsible for contacting customers by phone to collect information.
By conducting phone interviews with our customers, it aims to understand the customer’s business,
Help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online, and offline copy.

What’s in it for you?

• Our company values and encourages the pursuit of excellence. You'll be part of a team that constantly pushes boundaries, embraces innovation, and strives for continuous improvement.
• Join a team where collaboration is key, and you'll work alongside colleagues who are supportive, honest, and respectful. This creates an atmosphere that fosters personal and professional growth.
• We believe in being a good company and acting with fairness, integrity, and trustworthiness in all that we do. You'll be part of an organization that upholds high ethical standards and operates with a strong sense of responsibility.

What you will do:

• Act as the main point of contact for multiple customers of multiple Accounts via phone and email and our internal creative teams to deliver sharp copy packages within tight timelines
• Handle customer calls and inquiries to gather pertinent business information needed in the creation of their websites
• Through phone interviews with clients, assist in the creation and maintenance of customer- specific documentation for assigned customer base and desired output medium
• Document details of each call accurately as per company-provided guidelines
• Document and track amendment requests and completions
• Work with appropriate teams within the organization to collect assets (logos, images, other digital information) for completion of their websites
• Conduct research vital to capturing customer information

Join our team, and enjoy these benefits:

• Access to Ayala perks and benefits
• Hybrid work set-up and provided with complete work tools
• Internet Allowance
• Healthcare Insurance (HMO) coverage on day 1
• Access to mental health and wellness program
• Life and Accident Insurance on day 1
• Convertible leave credits
  

• Bachelor's degree in Marketing, Business Administration, or related field.
• Minimum of 1 year of experience in BPO.
• In-depth knowledge of marketing principles, strategies, and techniques.
• Strong analytical skills to interpret data and trends effectively.
• Excellent communication and interpersonal abilities to collaborate with diverse teams and stakeholders.
• Ability to manage multiple projects simultaneously and meet deadlines under pressure.
• Demonstrated success in developing and executing marketing campaigns that drive measurable results.
• Proficiency in digital marketing strategies, including SEO, SEM, social media, and email marketing, is a plus.
• Strong strategic thinking and problem-solving skills to address complex marketing challenges effectively.
• Willing to work in a shifting schedule including but not limited to graveyard shift, holidays, weekends, or as needed by the business