Digital Front Office Management/Technology Consulting Senior Manager  

Deliver Business Transformation Projects

• E2E delivery & ownership of large digital transformation projects to drive increased digital acquisition, higher C-SAT and lower acquisition & service costs covering (but not limited to)
• Omni-channel channel (web, app, call center, retail etc.) marketing, sales & service transformation across awareness, discover, lead mgt., purchase lifecycle (Leads, conversion, UX/UI, E-commerce engines, chat assists)
• Data Driven real time offer personalization
• Integration to back end systems & capabilities (API’S, Decoupled architecture)
• AI and Analytics powered service (as needed)
• Understand the client’s business priorities, digital maturity and innovation agenda
• Co-create with client, define front office transformation strategy and innovation agenda
• Align right teams & capabilities in marketing, sales & service to enable successful transformation
• Leverage comprehensive suite of Digital marketing, sales & service solutions that Accenture
• Gather client's current business processes, people & technology capabilities & requirements•
• Drive the Design, development & delivery of new business processes, capabilities & technologies
• Leverage Design thinking workshops & Agile methodologies across solutioning & delivery phases
• Define & measure value of new business capabilities
• Drive testing and implementation of new business capabilities, with continuous improvement
• Drive communications, training and job aids to support change management
• Lead program management, Governance and C-level / executive updates
• Manage project scope, schedule and budget

Build long-standing, trust-based relationships

• Establish self as a trusted advisor with the client C-suite through an in-depth understanding of the client as well as industry
• Build networks at Accenture to be able to bring the best of Accenture to the client
• Grow the business/account
• Drive key commercials - sales, revenue and profitability for the account
• Help originate deals based on defined commercial pathways; drive innovative deal constructs and solutioning to grow business

Build the Practice

• Lead the growth of the practice through new business proposals and presentations, recruitment activities, coaching and mentoring to team.
• Lead practice building activities (e.g. conference participation, thought leadership development, market offering development, recruiting).

• Bachelor's degree or equivalent in Finance, Engineering, Business Administration, or a related field
• Master’s degree in business administration (MBA) or post graduate degree in management (PGDM) from premier institutes preferred
• At least 12 years of Consulting, IT Services or Industry experience focusing on the telecommunications sector in one or more of the following domains – marketing transformation, sales transformation or service transformation covering (but not limited to) -
• Digital marketing strategy, Channel strategy (assisted & unassisted), Campaign strategy & execution (SEM, SEO, Display, Social etc.)
• CX Design & Implementation
• Marketing operations
• E-commerce & CRM (understanding of architecture & capabilities)
• B2C & B2B sales and supporting processes
• Digital Factory/ Operating Model
• Exposure to B2B Sales force automation tools & capabilities
• Sustained client relationship management experience at a C-suite level or having operated at a senior management level in an industry role
• Solid financial acumen, analytical, diagnosis and problem-solving skills.
• Adept at using experience and knowledge of industry, geographic and technology trends to assess and shape business solutions.
• Effective leadership and management skills with a proven ability to mobilize and energize project teams to deliver results
• Ability to create and deliver high-impact communications to senior audiences (written and oral) and facilitate complex discussions
• Experience of working in a consulting firm and in SE Asia will be preferred.