Team Coach - Customer Care
ZEN Rooms
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 25.000,00 - PHP 30.000,00 / bulanPHP250003000025000MONTH
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-04-03T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
Come Change the Travel Sector!
ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Team Coach - Customer Service to help maintain and sustain excellent customer service, providing quality standards for all ZEN hotels.
Roles and Responsibilities
- Train and facilitate the growth of the trainees through custom questionnaires and results
- Ensure that statutory training requirements are met
- Improve the quality of customer care through the means of training modules
- Research relevant courses online for possible updates on training materials
Perks
- Quarterly KPI Bonuses (as much as Php 5400/quarter!)
- Healthcare Benefits
- Paid Vacation and Sick Leaves
- Employee Discount for any ZEN Rooms accommodations across Southeast Asia!
Kualifikasi Minimum
Academic and Work Experience
- Must have a Bachelor's Degree in any course
- At least 1-year experience of working as a Trainer in a BPO Industry
Mindset and Attitude
- Self-starter and can develop Customer Support training modules
- Motivated to develope the growth of the team
- Pro-active in improving the Customer support system
Skill Sets
- Excellent written and spoken English and Filipino
- High attention to detail
Fasilitas dan Tunjangan
Free Lunch or Snacks
Medical / Health Insurance
Employee Discounts
Performance Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Makati, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?