Hotel Customer Care Representative
ZEN Rooms
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- PHP 18.000,00 - PHP 23.000,00 / bulanPHP180002300018000MONTH
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
Come Change the Travel Sector!
ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Hotel Customer Care Associate to help maintain and sustain excellent customer service, providing quality standards for all ZEN hotels.
Roles and Responsibilities
- This is a Customer Service role for Zen Room's Multichannel Contact Center
- Manage large amount of inbound, outbound, chats and emails in a timely manner and be able to multitask.
- Resolve complaints from partners/guests or provide suggestions
- Answer queries regarding hotel's services, special requests, hotel charges, booking reservations, etc.
- Arrange and confirm accommodations and keep the clients up to date with any changes
Kualifikasi Minimum
What we are looking for?
Academic and Work Experience
- Experience in handling direct customer service support is a plus
- Completed a vocational course or bachelor's degree in any field
Mindset and Attitude
- Pro-active and self-driven students and graduates with a hands-on can-do attitude
- Able to change procedures to fit an ever-evolving operation process
- Willing to take in new knowledge
Skill Sets
- Excellent written and spoken English and Filipino
- High attention to detail
- Outstanding communication skills
Perks
- Quarterly KPI Bonuses (as much as Php 5400/quarter!)
- Salary increase based on performance as early as 2 months, aside from the usual Annual Increase!
- Healthcare Benefits
- Paid Vacation and Sick Leaves
- Employee Discount for any ZEN Rooms accommodations across Southeast Asia!
Fasilitas dan Tunjangan
- Free Lunch or Snacks
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Paid Vacation Leave
- Flexitime
- Maternity & Paternity Leave
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Taguig, Metro Manila, Philippines
Tentang ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?