Hotel Reservations Specialist (CSR)
ZEN Rooms
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 18.000,00 - PHP 23.000,00 / bulanPHP180002300018000MONTH
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-08-09T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Manage inbound and outbound telephone calls, emails, and/or chats (60% - international customers/partners, 40% - Filipino Customers)
- Attend and resolve customer / partners inquiries
- Identify new methods to improve the service to the customers and the team
- Coordinate with Regional Corporate Sales and Account Management team
Kualifikasi Minimum
- Completed at least 2 years College/ University degree
- Minimum 1 year CSR experience in a BPO Industry
- Preferably with hotel reservation experience
- Excellent communication skills (written and oral)
- Pro-active and self-driven
- Excellent problem solving skills
- Can work under pressure with minimum supervisor
- Fresh graduates with good communication skills are welcome to apply
- Must be willing to work in Makati area
- Must be willing to work on shifting schedules
Fasilitas dan Tunjangan
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Holidays
Paid Vacation Leave
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Makati, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?