Product Support Specialist
Ylopo LLC
- Manila, Philippines4712, Admiralty Way, Marina del Rey, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- PHP 40.000,00 - PHP 50.000,00 / bulanPHP400005000040000MONTH
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
Why work for Ylopo?
At Ylopo we offer team members:
- a commitment to personal development,
- guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
- excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
- team building events, team lunches/ happy hours, and other company wide events
- a supportive, caring environment dedicated to continuous learning and growth.
Ylopo is looking for a Product Support Representative to join our Manila team to work alongside our US operations group.
Goal: The primary goals of a product support specialist are to master the product and services of the company, to provide technical assistance by addressing inquiries and resolving complaints, to provide a higher level of customer support and to ensure customer satisfaction.
The primary responsibility of this role is to provide client support, troubleshooting help and guidance/training to clients and address questions and concerns on the use of our tools and systems. The Product Support Specialist will communicate with clients via phone, email and chat.
Kualifikasi Minimum
- Excellent English verbal communication skills
- Excellent English written skills
- Excellent English comprehension skills
- Keen attention to detail
- Strong analytical, problem-solving, and interpersonal skills
- Can think on his/her feet and can provide prompt responses and resolutions
- Able to take detailed notes regarding client issues and conversations
- Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the clients
- Noise free working environment
- Understanding of real estate industry or previous work in real estate is a plus, but not required
- Ability to work US hours
Skills:
- Patience with frustrated customers and tricky support cases
- Empathy for the client's situation
- Adaptability to client's needs
- Improvisation when roadblocks are reached
- Positivity throughout the support cases
- Emotional Intelligence for interpreting the client's intent/issues
- Have excellent customer service and strong people skills to build relationships with our current and potential clients
- Must be able to articulate concepts and ideas in a clear, concise and accurate manner
- Email Management
- Tech savvy
- Troubleshooting
- Case Notes
- Typing speed of 60-70 WPM
System Requirements:
- The processor should be 2.0ghz and above, Intel core 5/7 is highly required for both main and back-up hardware
- Ram should be at least 16 GB with 100 gb Free disk space
- A headset with the noise-canceling feature
- 10 Mbps & up wired connection for the main internet service
- strictly no USB Sticks allowed for backup internet connection
Shift Schedule: 9AM - 6PM Pacific Standard (weekends shifting schedule)
Rate: starts at PHP 40,000 depends on experience
Fasilitas dan Tunjangan
- Work from Home
- Medical / Health Insurance
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- 4712, Admiralty Way, Marina del Rey