Customer Service Concierge  

Customer Service Concierge Key Responsibilities:

• Qualify inbound callers and promptly perform warm transfers to realtor clients.
• Should the realtor-client not pick up the transfer, you will need to ask for more information from the caller and note down their buying or selling needs
• Flexibility to do both inbound and outbound calls (note, this is not a sales role)
• Achieve performance metrics and goals set by management

• At least 1 - 3 years of call center experience in either customer service or the real estate industry
• Track record of high achievement - tell us what you've done that makes you a winner!
• Integrity, energy, and genuine desire to understand and solve customer problems
• Ability to think on your feet
• A good conversationalist can talk casually with a client (nonscripted)
• Confident, competitive, high-level work ethic, sense of urgency, and a closer mentality
• Strong listening and presentation skills
• Excellent written/verbal communication skills
• Detail-oriented and keen on taking notes
• Transcription experience is a plus
• Experience in using Five9, a browser-based call center platform is a plus

System Requirements:

• The processor should be 2.0ghz and above, Intel core 5/7 is highly required for main hardware and back-up
• Ram should be at least 8 gig with 100 gb Free disk space
• A Headset with the noise-canceling feature
• At least 10 Mbps & up wired connection for the main ISP
• strictly no USB Sticks allowed for backup ISP

Shift: Pacific Time

Rate: PHP 40,000