Creative SME  

In creative solutions, where quality is the name of the game and skill is your ace in the hole, it is paramount that you keep your teams sharp and their repertoire up to date. Leading that charge will be a strong and intuitive leader who will ensure that expertise levels are optimized to take on the most challenging opportunities in the industry.

The SME will be responsible for the overall administration, monitoring, and development of all aspects of team capabilities. Apart from maintaining a high standard of output, this role must also be able to identify new and emerging platforms in which to grow and upskill. This is a role that requires a passion for the craft, a perfervid drive for excellence and an impeccable eye for detail and quality. If you think you have what it takes, then show us what you’ve got!

Duties and Responsibilities

• Ensure all expertise levels are progressive, up to date and adequate to handle all tasks while maintaining high standards of quality and efficiency
• Manage, deliver effective upskill training, coaching and develop team members.
• Analyze, validate and recommend work estimates and benchmarks for Service Level Agreements
• Constantly work with data-driven units to review and update performance metrics, generate periodic reports and identify opportunities for operational efficiency and accuracy
• Address technical and role-specific escalations

Minimum Qualifications

• At least 2 years of experience in digital publishing and/or rich media advertising
• At least 2 years of experience in a management, supervisory or training capacity
• Knowledge in Expert-level proficiency Adobe Photoshop and Adobe Illustrator
• Familiar in HTML5, CSS3, and JavaScript is a plus
• Amenable to work in Makati City
• Amenable to work in US working hours
• Amenable to work during holidays and to render overtime when needed

Desired Skills & Attributes

• Excellent command of English, both in verbal and written forms
• Artistic, creative and imaginative
• Strong coaching acumen for skill- and behavior-related objectives; certification would be a plus
• Highly proficient in a Quality Assurance capacity
• Knowledge of the constructs and execution of training curricular
• Knowledge in ad operations would be a plus
• Extensive experience with digital technology and editing platform (e.g. Lightworks, Premiere, After Effects, Final Cut, Avid Media Composer, etc.)
• Expert in Photoshop and Illustrator, as well as graphic design, illustration, and layout
• After Effects, Premiere, Flash, or HTML5 skill a great plus
• BPO background would be preferred
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;