Technical Service Agent (Telco Account)
VXI Global Holdings B.V.
- Quezon City, Philippines3/F Waltermart, Muñoz, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- PHP 20.000,00 - PHP 32.000,00 / bulanPHP200003200020000MONTH
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
Qualifications:
High School Graduate
Call Center Experience Not Required
Displays Integrity
Driven and Motivated
Communicates effectively and efficiently
Easily comprehends concepts
Service-oriented
Provides solutions
Can adapt to change quickly
Must be willing to work in Muñoz, Quezon City
Responsibilities:
Can sell self/company/product
Answers inbound customer calls and effectively respond to customer inquiries and complaints
Ensures the resolution of client concerns/inquiries, whenever possible, according to procedures and standards set by the client
Remains knowledgeable of the product’s procedural guidelines for issuing service and handling technical escalations
Asks probing questions to establish cause/s of customer complaint; explains probable cause/s and procedure for correcting the problem/error
Adheres to company policies and team rules at all times; actively participates in team meetings and supports team activities.
Up sells products and services according to the established need/s of the customer; explains product/service detail and procedure for account processing
Kualifikasi Minimum
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus SMA
- Alamat Kantor
- 3/F Waltermart, Muñoz, Quezon City, Metro Manila, Philippines
- Industri
- Business Process Outsourcing / Information Technology Outsourcing
- Situs
- https://www.vxi.com