Service Desk Personnel | Entry Level  

This person is responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Further to this, details of the job description are as follows:

• Responds to requests for technical assistance via phone or email both for internal and external.
• Obtains and evaluates all relevant information to handle inquiries and complaints
• Redirects problems to appropriate groups concerned
• Identifies and escalates situations requiring urgent attention
• Record details of actions taken for Case Creation, Updates and Closure
• Stays current with system information, changes and updates
• Receives and handles phone calls from the company trunk line from 600PM to 830AM and in the absence of the assigned receptionist and telephone operator
• Performs other tasks and responsibilities that may be assigned by the immediate superior from time to time

• A graduate of any IT related courses
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Work Schedule: 24x7 Shifting
• Can start ASAP