Tier 3 Support Engineer
Transnational E-Business Solutions Inc.
- Taguig, PhilippinesTDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, AFP – RSBS Industrial Park, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- PHP 50.000,00 - PHP 68.000,00 / bulanPHP500006800050000MONTH
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-03-30T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
The Support Escalation Engineer (Tier 3) holds a cyber security or like certificate, supports multiple products and works with team experts including development to solve escalated issues for the worldwide support team.
- Solve and manage escalated customer issues
- Can create and troubleshoot PowerShell scripts.
- Ability to write SQL queries and understands database structure
- Provide team mentoring and leadership
- Research and solve complex issues
- Work closely with Team Lead to meet SLA and custoer requirements
- Creation of technical documents and articles for team and customer use
Kualifikasi Minimum
- 2 or 4 year degree is required
- More than 3 years of experience is software customer service and support experience is required.
- More than 2 years of using or performing administration of Microsoft SharePoint preferred.
- Knowledge of O365, Azure and cloud solutions is a plus.
- Excellent interpersonal. and verbal English communication, writter and presentation skills required.
Fasilitas dan Tunjangan
Retirement Benefit Plans
Medical / Health Insurance
Paid Holidays
Life Insurance
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- TDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, AFP – RSBS Industrial Park
- Lowongan
- 5 lowongan dibuka
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Tentang Transnational E-Business Solutions Inc.
TESI is at the forefront of digital transformation. Equipped with the innovation vision, our goal is to help turn your vision into reality. With over 100 technology professionals and 20 years of experience specializing in building quality, customizable solutions using agile project management tools and leading technology platforms, TESI is your partner in digital innovation. Our team has vast experience in building web & mobile solutions across various business verticals three times faster than the competition. TESI also offers off-the-shelf solutions and is a fast-growing provider of HR & Payroll solutions. Not limiting itself to building tech solutions, TESI is also at the driver's seat in making the Philippines an offshore haven, servicing clients around the globe.