Mac Tier IV Support Engineer  

We are looking for a customer facing Mac OS X Software Engineer/Developer to be
part of our Tier IV Escalation team. As part of our worldwide Tier IV team you will be
supporting customers who experience escalated issues for Mac OS X that consist of an
agent communicating to centralized services as well as small desktop applications to
interact with the user.

• Work through challenging issues in the customer environment, testing scenarios and reviewing code
• Work close with senior support representatives and development when required

• 2+ years of experience in supporting, and/or developing Mac OS X drivers, scripts
• 1 year of Objective C based application experience
• Ability to troubleshoot issues and review code to determine workarounds or solutions
• Passionate about assisting customer and solving challenging issues
• Quickly read and understand both new and existing code written in other languages.
• Self-starter, yet highly collaborative with your team via chat and conference calls.
• Ability to look at the “big picture,” to understand customer issues in-depth
• Ability to clearly communicate with customers and team members
• Ability to work under pressure
• Ability to understand other components written in C++, C#/.NET and related technologies and be able to interface with them.