Customer Success Representative  

The Customer Success Manager is responsible for ensuring customer success across the Thycotic Business. The individual is responsible for (but not limited to) product onboarding, adoption and feedback collection.

This position reports to the Director of Customer Success and is based in the London, UK office.

Key Responsibilities:

• Communicate with customers using multiple technology channles
• Maintain detailed records of assigned customers
• Use feedback data and tools to find customers willing to become a reference, do a case study, provide a quote, etc.
• Assist sales with locating customers illing to take a reference call or lend their names to an RFO or report.
• Some travel required (customer visits, trade shows, onsite meetings with US team)
• Collect and maintain customer profile information and customer sentiment through on-boarding, surveys, customers engagement portal, etc. to improve the Thycotic business and customer journey.

• 1-3 years of experience in a customer facing role
• Bachelor's degree from an accredited university
• Excellent written and oral communications skills
• Upbeat and positive attitude with ability to work with challenging customers
• Proactive, 'sense of urgency' approach to customer service
• Ability to work with a worldwide team and customer service
• Experience with Salesforce or a similar CRM tool is a plus
• Organized, self-motivated and detail-orientated
• Technologically savvy and ability to quickly learn new concepts