Operations Partnership Associate
Tokopedia
- South Jakarta, IndonesiaTokopedia Tower. Jl. Prof Dr. Satrio Street Kav. 11, 52nd Floor, Kelurahan Karet Semanggi, Kecamatan Setiabudi, RT.3/RW.3,12940, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-04-15T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Implementation and cascade into the team's work plan to ensure the achievement of Customer Excellence (CEx) Objective Key Results (OKR)
- Work closely with other CEx team (Customer Engagement team) in building Business Process Outsourcing (BPO) Key Performance Indicator (KPI) metrics to ensure alignment with Customer Care OKR and directions.
- Highly involved and be the key person on Partner Selection and assessment process including and not limited to pre & post partner selection to acquire strategic BPO partners that fit operational needs. Ensure that the process follows the company Procurement guideline & comply to all regulations & set the right standard of processes.
- Align commercial detail by negotiating with BPO based on the direction/threshold that has been set & ensure all important matters are recorded in the contractual agreement.
- Keep track & monitor BPO's performance to the agreed terms & work with the Operations team to ensure its implementation on the grounds.
- Oversee & ensure all requirements needed to put BPO live & running are in place whereas user access management and assignments by working with various external stakeholders
- Ensure the BPO commit with what that has been implemented in the master service agreement and monitoring the compliance rate of BPO based on the agreement
- Maintain relationship with BPO partners at CRM up to Manager Level & become an escalation point from the Operations team for any difficulties.
Kualifikasi Minimum
- Level Associate, exp <2 years (Strategic Partnership/Vendor Management)
- Education: Business Administration, Industrial Management Finance, Economics (GPA: 3.20)
- Familiar with MS.office especially Docs, PowerPoint & Excel (working knowledge)
- Strong analytical skills and business understanding
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- South Jakarta, DKI Jakarta, Indonesia
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Tentang Tokopedia
Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. We are the leading marketplace in Indonesia; we encourage millions of merchants and consumers to participate in the future of commerce.
Our vision is to build an ecosystem where everyone can start and discover anything with ease.
We are holding to these three principles that drive us forward. We call them our DNA, the traits that embody who we are as Tokopedia Nakama: Focus on Consumer, Growth Mindset, and Make it Happen, Make it Better