Quality Supervisor | Pampanga  

The Quality Supervisor plans and directs activities concerned with development, application, and maintenance of quality standards.

Core Responsibilities:

• Supervises a team of Quality Analysts;
• Evaluates performance of Quality Analysts;
• Reviews and Manages disputes;
• Develops and initiates standards and methods for quality;
• Establishes program to evaluate precision and accuracy of audits in nesting and production;
• Assists the Quality manager in calibration requirements;
• Suggests and implements changes in monitoring conditions;
• Analyzes and resolves work problems or assists Quality Analysts in solving work problems;
• Initiates or suggests plans to motivate Quality Analysts to achieve work goals;
• Interfaces with other Departments and the internal Trainer to develop and implement training programs as required;
• Conducts audit of output per Quality Analyst;
• Attends the Weekly Business Review with Campaign TL/OM/Client;
• Holds calibration sessions with the assigned team/campaign;
• Conducts one on one session with Quality Analysts;
• Performs coaching sessions with Quality Analysts and TL;
• Submits weekly and monthly quality reports;
• Identify any potential quality issues per defined process and escalate quality issues immediately to management;
• Isolate and report defects; verify defect fixes;
• Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

• At least 2-years in college. Bachelor of Science or Bachelor of Arts, preferred.
• Minimum of 2-years experience as Quality Team Leader or Quality Supervisor.

You Must Have:

• Managed a team of Quality Analysts;
• Possess a solid understanding of process flow and development;
• Strong analytical thinking and problem-solving skills;
• Strong written and verbal communication skills;
• Keen attention to detail;
• Ability to perform the following;
  • design, write, test and document efficient testing solutions to meet customer needs
  • change process execution during product line testing
  • manage multiple projects and adapt to changing priorities
  • thrive in a fast-paced, team–oriented work environment
  • work with minimal supervision and demonstrate initiative and good judgment
  • establish and maintain effective working relations with a wide variety of individuals
  • represent the company in a positive and professional manner
  • work well both independently and as a member of a team