Training Specialist  

As a Training Specialist, you will be working hand in hand with the Operations department in preparing competent, knowledgeable and skilled representatives. Here at Support Ninja Inc., we drive for excellence and success to each employee hence training is a major part of it and you will be responsible for preparing our representatives in providing excellent services to our clients.

Responsibilities:

• Creating lesson plan/materials
• Working hand in hand with the account management team in coordinating with clients on how their system works and other training needs of representatives that will be assigned to them
• Conducting training programs to new and current employees
• Participating in learning activities and professional development to improve individual skills
• Maintain and enhancing employees’ knowledge, skills and ability to achieve service excellence.
• Overseeing the Planning of Training and works with Resource department to schedule training sessions.

As a ninja, ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (i.e, efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect) are required. We here strive to show the willingness to exhibit behaviors consistent with principles of service excellence.

• Bachelor's degree or equivalent experience
• Has experience identifying coaching and training opportunities for both new and experienced employees
• Up-to-date skill on computers and applications
• Strong working knowledge of MS Office
• Strong communication skills; both verbal and written
• Excellent in presenting and facilitating presentations
• Demonstrates project management skills
• Willing to work on night shift and holidays