StraightArrow Corporation
StraightArrow Corporation

Ecommerce Specialist  

StraightArrow Corporation

  • Pasig, Philippines
    5F, Silvercity Annex 1, Frontera Verde, Pasig, Metro Manila, Philippines
    Metro Manila
  • Penuh waktuFULL_TIME

Berakhir 11 days ago


Deskripsi Pekerjaan

Wolters Kluwer (HLRP) (Health, Learning, Research and Professional) division is actively seeking an eCommerce Technical Manager, working remotely. This position requires a highly motivated, analytical, action-oriented individual to help support overall eCommerce functionality, assist with backend development of the eStore and associated microsites (including desired features and functionality) and develop relationships with internal technical and policy teams. In this tactical role you will work closely with the development and infrastructure teams as well as external vendors to maintain site compliance, uptime and privacy/security. You will be instrumental in ensuring a positive onsite customer experience, maintaining compliance, improving efficiencies, and meeting both internal and external customer needs.

Essential Duties and Responsibilities:

  • Monitor daily orders for issues/errors and troubleshoot as necessary
  • Monitor/review Pingdom reports and respond/troubleshoot as needed
  • Co-manage vendor relationship with payment gateway by troubleshooting any ordering issues, developing new functionality and providing periodic key maintenance
  • Co-manage vendor relationship with eCommerce provider as it pertains to technical issues related to eCommerce, PCI compliance, third party risk management, tech development, GDPR & privacy handling
  • Liaise with WK IT security on matters of data sensitivity, incidents and new requirements, such as: PEN testing management and outcomes resolution, Barometer IT evaluations, SOC II compliance with vendors, vulnerability management, GDPR compliance/setup, server maintenance (supporting eCommerce functions)
  • Liaise with GBS on all technical requests an issues as they pertain to sales system, middleware, cron jobs and SFTP (including any upgrade projects) - monitor all open tickets and keep them moving as needed
  • Liaise with other teams when new implementations are required for new product setups, fulfillment and SSO
  • Serve as the eCommerce technical lead on all new major projects
  • Organize and lead bi-weekly Lippincott Direct scrum calls during bi-annual peak selling seasons and coordinate/troubleshoot/document all order/display issues
  • Liaise with Analytics team on data layer development, scripting and tag manager solutions (Launch and GTM)
  • Turn on/off site maintenance messages when sites are unavailable and validate orders are processing correctly afterward | join any bridges necessary with IT/ADV/GBS teams | circulate site outage announcements

Kualifikasi Minimum

  • Bachelor’s Degree Required; demonstrated success working in a matrix or shared service environment
  • 5+ years of online and eCommerce experience
  • 3+ years understanding of and proven experience with web CMS tools (KIBO a plus)
  • 2+ years’ experience in using tracking/analytics tools/solutions
  • Knowledge and familiarity with JSON, Arc applications, XML, APIs and related scripts, payment gateways (Cybersource preferred), middleware (IIB/ESG preferred)
  • Strong problem solving and analytic skills required
  • Experience with ticketing systems such as JIRA or Basecamp a plus
  • Strong interpersonal skills and ability to work well in a team environment
  • Ability to thrive in a fast-paced, rapid growth environment
  • Amenable to work on a Hyrbrid Set-up following the US Shift (8 PM - 5 AM PHT)
  • Has a stable internet connection of at least 25 mbps

Fasilitas dan Tunjangan

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Ringkasan Perkerjaan

Tingkat Posisi
Mid-Senior Level Manager
Sales and Marketing
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Alamat Kantor
5F, Silvercity Annex 1, Frontera Verde, Pasig, Metro Manila, Philippines
Creative Process Outsourcing
1 lowongan dibuka

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Tentang StraightArrow Corporation

StraightArrow Corporation is a creative process outsourcing company that supports creative and advertising agencies, marketing teams, and business owners by providing a repertoire of outsourced creative services to implement their marketing campaigns.
Our primary clients are located in the US, UK, and Australia and enlist our services to execute and refine marketing processes, allowing them to focus on developing strategies and fulfilling core functions. We provide industry experience and insight, technical expertise, and, as a Google and HubSpot partner agency, technological support.
Our in-house team of graphic designers, web developers, communication specialists, market researchers and analysts are backed up by a roster of over a thousand creatives from different fields.
Our Services: Graphic Design, Social Media Management, Website & Application Development, Content Marketing, Search Engine Optimization, Inbound Marketing, Business Analytics and Project Management.
StraightArrow Corporation's core service is to provide creative talent to support our clients. Our people are a happy mix of designers, copywriters, graphic designers, developers, analysts and marketers of other disciplines—all driven to deliver exceptional results through diligent, upstanding work.
We envision ourselves as becoming one of the most admired companies in the Philippines: a pioneer in offshore creative services and a leader in the outsourcing industry.
If you love innovation and hate mediocrity, if you wish to test and hone your skills, then come and challenge your limits with us—we’d be happy to have you.
Our Benefits: Monthly Pamper Benefit, Free Breakfast, Perfect Attendance Awards, Outpatient Reimbursement, Free Shuttle Service, Paid Holidays, Paid Vacation Leave, Paid Sick Leave, Maternity & Paternity Leave, Special Leave Benefits for Women and Life Insurance, Meal Allowance, Transportation Allowance, Medical / Health Insurance, 13th Month Pay, Night Differential, Birthday GCs

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