Onboarding Manager  

The primary responsibility of the Implementation Project Manager / Onboarding Manager is to lead a successful onboarding experience to enterprise clients. The manager coordinates and prioritizes project tasks, manages timelines, maintains project plans and communicates status to all external and internal stakeholders.

Your day-to-day tasks:

• Ensures delivery according to project timelines
• Is responsible for documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Customer Success Team
• Configures the application based on implementation plan (no development skills required)
• Consults on HR and payroll best practices and determines business improvement areas to ensure success
• Is responsible for providing updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memos, etc.
• Is responsible for creating and utilizing documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders.
• Creates new deliverables/best practices for implementation services to enhance implementation engagements.

• At least 4 years of experience in Onboarding enterprise software;
• Fluent in English and Filipino;
• Passionate about tech;
• Has experience in account management / implementation / onboarding.