Customer Support  

Job description

• The Customer Support role addresses the inquiries, issues and concerns of the company’s users through email and chat.
• The ideal candidate is one who cares about helping the unbanked and underbanked on a daily basis.

Essential Job Duties:

• Maintain a high level of customer satisfaction in all general inquiries, account status, and technical concerns.
• Provide daily, weekly, and monthly reports with summaries on major issues.
• Constantly seek improvements in operations efficiency.
• Other related duties as assigned.

• Preferably 1-4 year(s) experience specializing in Customer Service or equivalent.
• Excellent verbal and written communication skills.
• Proactive and team player.
• Applicants must be willing to work in Makati or BGC.
• Punctual, reliable and with genuine concern to help customers.
• 2 full-time positions available