Customer Service Supervisor - B | Monumento
SM Mart Inc.
- Caloocan, PhilippinesBuilding F, SM Corporate Offices, JW Diokno Blvd., Mall Of Asia Complex, Pasay City, Caloocan, Metro Manila, PhilippinesCaloocanMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
OVERSEE DAY-TO-DAY OPERATIONS: Run the day-to-day activities of the department
- MANAGE CUSTOMER SERVICE STAFF
Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts
- CONSOLIDATE FEEDBACK FORMS
Consolidate feedback handled & settled by CSM; encode consolidated feedback in the prescribed report template; print a copy of the report & discuss the report to CSM
- MANAGE OPEX
Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items
- MONITOR INVENTORY OF SUPPLIES
Monitor inventory level of supplies per area & track consumption of supplies at the GW area; ensure availability of gift wrappers at any given time
- MAINTAIN EQUIPMENT
Plan repair & maintenance schedules & check proper handling of equipment/tools
Kualifikasi Minimum
- Candidate must possess at least Bachelor's/College Degree
- At least 3 Year(s) of working experience in the related field is required for this position.
- Strong communication skills and phone etiquette. Required language(s): English, Filipino
- Required Skill(s): Customer Service
- Basic computer skills (MS Office)
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in The SM Store Monumento
- Full-time positions available
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Rizal Ave Ext, East Grace Park, Caloocan, Metro Manila