Customer Experience (User Researcher)
Shopee
- South Jakarta, Indonesia30, Pacific Century Place Lt. 26 SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-06-29T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Design, conduct, and analyze qualitative studies (field observations, interviews, usability tests) and quantitative studies (surveys) to understand user sentiments
- Study competitor platforms and market trends to identify opportunities
- Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development) to drive improvements in customer experience
Kualifikasi Minimum
- Bachelor’s degree, preferably in Human-Computer Interaction, Statistics, Psychology, Computer Science or a related field.
- At least 4 years of experience conducting user research (e.g. interviews, usability tests, field observations, surveys)
- Strong communication skills in English and Bahasa Indonesia (verbal and written)
- Ability to analyze and synthesize data from both quantitative and qualitative sources
- Critical thinking and problem-solving skills
- Self-starter with strong sense of curiosity
- Good team player with positive attitude and strong sense of integrity and responsibility
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Sopo Del Tower, Jl. Mega Kuningan Barat III, Setia Budi, Jakarta Selatan 12950
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.