Customer Operations - Coach Lead
Shopee
- Jakarta, IndonesiaJalan Mega Kuningan Barat 3, Kuningan Timur Kel., Setiabudi, Jakarta, DKI Jakarta, IndonesiaJakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Effectively managing and developing learning portal
- Monitor Website content, requirement & management activities are clear
- Monitor provisioning of employee accounts as part of security control.
- Make sure all trainers get the right guidance and direction and the material made must also be able to improve the quality of the agent
- All SOP should update, revised, and suggested according to current conditions in the field and alignment with the management team vision
- Ensuring customer operations performance met with SOP and Quality
- Conduct regularly/weekly team meeting to alignment, discussion and put forward solution to any issues raise from your team
- Always ensure team have sufficient knowledge in each field, so that this knowledge can be distributed properly to the agents
Kualifikasi Minimum
- At least 3 years experience in the same field or relevant
- Preferably Supervisor/Coordinator role in Banking/Financial services industry
- Strong interpersonal and communication skills
- Attention to details and organizational skills
- Good communication and presentation skills in English
- Excellent problem-solving skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Sopo del Tower, Jalan Mega Kuningan Barat 3, Jakarta 12950, Indonesia
Tentang Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.