Customer Service Specialist | Day Shift (Australian Startup Company)
Sendle
- Pasig, PhilippinesPasig, NCR, Philippines, Pasig, NCR, PhilippinesPasigNCRPhilippinesPhilippines
- PHP 20.000,00 - PHP 30.000,00 / bulanPHP200003000020000MONTH
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
What you’ll bring
A positive, can-do attitude that favors creativity over complexity. You are solutions-focused and can think on your feet to find an outcome to any problem. You have a keen eye for detail and enjoy solving complex problems through effective communication and genuine curiosity. In addition, you are customer-centric and have the ability to build instant rapport with customers through email and social media.
This is not your usual Customer Service position. We’re looking for people who are passionate, creative and want to make an impact as part of a pioneer Customer Service team within a growing Australian organization.
What you’ll do
- Develop and deliver a world-beating support experience
- Engage with our business customers, building rapport and stable relationships with them
- Follow up on deliveries - keeping track of activities and status
- Be the first point of contact for escalations via phone and email
- Ideate and improve processes and documentation for your accounts
- Mentor and train junior team members
- Liaise with management over system changes and influence our product design with your feedback
Kualifikasi Minimum
What you need:
- Preferably 3 years and above experience related to customer support
- Ideally has an experience doing email/backend customer support
- Excellent written and spoken English - you need to be able to talk to Executive and C-level customers
- Charming outgoing personality
- Able to work with minimum supervision
- A high level of attention to detail and persistence
- Very comfortable with technology and digitally savvy
- Sound judgment and the ability to make decisions on the fly
- Genuine desire to deliver the highest possible level of service to our clients
Fasilitas dan Tunjangan
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Medical / Health Insurance
Lain-Lain
- Day Shift & Fixed Weekends Off
- Budget for Fun and Engaging team activities
- Birthday Leave
- Free Coffee!!!
Keahlian yang diperlukan
- Problem Sensitivity
- Email Support
- Customer Service
- Reading Comprehension
- Critical Thinking
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Vokasi (D3)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Pasig, NCR, Philippines
- Industri
- Information Technology and Logistics
Tentang Sendle
Sendle is home to engineers and marketers, environmentalists and pop-culture nerds. We are a business with a heart, and we’re looking for creative problem-solvers who are humble, honest, happy, hungry and high-achieving to knock down doors and make the world fairer for small businesses everywhere.
Get to know more about Sendle :
https://vimeo.com/233917301