Global Procurement Helpdesk Associate  

• Partner with relevant stakeholders (vendors, business units, contract leads, and legal) to answer Helpdesk questions
• Staff the Helpdesk Email box BuyingCenter alias
• Monitor, maintain, and keep track of helpdesk tickets and meet or exceed response, TAT, and other SLA’s and KPI’s
• Staff the SNOW Tickets Procurement Resolver groups
• Ensure Procurement SLAs around the Procurement P2P and ticketing process are complied with
• Enter, monitor, and maintain accurate P2P data and provide feedback on the development of P2P centric metrics, analytics, and dashboards
• Creation of Ad-hoc P2P Ariba Extract/ Reports (access to and staffing of Procurement Reporting email) upon request by Procurement, legal, or Business stakeholders
• Procurement Requisition (PR) Creations to include PR Change Requests (Adding a line on the PR)
• Manual PR or Invoice Approval flow adjustments and management of PR Approval Role assignment (Delegation of Roles) in Ariba P2P
• Execution of Vendor Set Up process to include document collection/AN enablement
• Manually transmitted Purchase Orders once PR’s are fully approved to the vendor when required
• PO Modification - Administrative PO generations, eg. invoice approver, cost center, or OBO change
• Staffing of invoice exception approval steps when required (PO Variance or Incorrect vendor, etc.)
• Maintenance and management of various Catalogs within Ariba in support of Procurement Operations team

Requirements:

• Total Experience of 0-5 years, with 1 year experience in Procurement or related function preferred
• Fluent Verbal and Written Communication Skills in English
• Knowledge of MS Office Applications like Excel, Word, PowerPoint
• Customer Centric focus and ability to interact with varied level stakeholders
• Exposure to helpdesk function via email or phone modalities
• Ability to work independently within an organization
• Natural propensity or strength in Procurement function, supply chain, or Vendor Management through education or experience

Optional Requirements:

• Basic Exposure to Procurement end to end processes
• Understanding of Purchase Request to Purchase Order processes
• Skilled in working with Ariba P2P or related tool (Coupa, SRM, etc.)
• knowledge of helpdesk functions, preferably using a ticketing or que management system