Customer Success Manager  


  • Manila, Philippines
    Manila, Metro Manila, Philippines
    Metro Manila
  • PHP 48.000,00 - PHP 50.000,00 / bulan
  • Penuh waktuFULL_TIME

Berakhir 2 months ago


Deskripsi Pekerjaan

Refocus Limited is a global online platform that provides education in Digital Marketing. We’re looking for a Customer Success Manager in the Philippines — the person who will be responsible for all communication with our students: from onboarding to all support during studies. We build best service for our students not limited to standard customer support.

Your future responsibilities:

  • Communicate with our student and actively engage them in Facebook and WhatsApp communities;
  • Support students during 9-month period of studies;
  • Troubleshooting;
  • Be responsible for live Q&A session;
  • Be responsible for managing mentors;
  • Organization of online meetups;
  • Collect feedback from students, analyze and communicate it to the product team;
  • Build all necessary processes and guidelines together with the community team.

What we offer:

  • Remote work;
  • Official employment with government mandated benefits;
  • Competitive salary (50 000 PHP+);
  • Opportunities for quick career growth (to Community Team Lead);
  • Free access to all Refocus educational programs.

Kualifikasi Minimum

What we expect from you:

  • You love communications with people;
  • You enjoy helping people and provide best service to them;
  • 3+ year of experience of working as community/customer success/customer support manager;
  • Experience of building customer communities on Facebook/WhatsApp/Slack;
  • You know how to measure your work in terms of metrics;
  • English B2 and above.

Fasilitas dan Tunjangan

  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Work from HomeWork from Home
  • FlexitimeFlexitime
  • Employee DiscountsEmployee Discounts

Keahlian yang diperlukan

  • Relationship Management
  • Training Facilitation
  • Public Speaking
  • Customer Service
  • Critical Thinking
  • Communication Skills

Ringkasan Perkerjaan

Tingkat Posisi
Mid-Senior Level Manager
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Alamat Kantor
Manila, Metro Manila, Philippines
5 lowongan dibuka

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Tentang Refocus

Refocus — where the future is born. Focus on things which matter — this is our credo. Refocus offers remote-friendly, flexible opportunities to turn work life into an exciting adventure. We dream big. We go global. Imagine an environment where there is no bureaucracy, no corporative routine. Human-oriented atmosphere where passion fuels people — this is Refocus. What is our passion? Education. We believe that this is the lever which changes the world. We’ve aimed at no less than educating 1 000 000 students in 5 years. Education is the remedy for poverty, hopelessness and despair. This is our strong belief. And we do our best to make education: - available and adaptive; - up to date and in-demand; - interesting and engaging. Refocus is a global EdTech company. We’ve already changed the lives of more than 5 000 students in 7 countries. We ain’t gonna stop. Our goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the SEA region. The #1 goal is to equip our students with skills that will be in demand in the Asian market for at least 30 years. Do you have a fire in your heart as strong as ours is? Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve. We have one principle only — we love what we do. Join us and you’ll become a part of the multicultural family where your decisions matter at a global scale. Get Refocused!

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