Graduate IT Support Role
Practice Protect Australia Pty Ltd
- Quezon City, Philippines8F, Eastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- PHP 20.000,00 - PHP 25.000,00 / bulanPHP200002500020000MONTH
- Penuh waktuFULL_TIME
Berakhir 2 years ago
2022-07-03T14:00:00+00:00Deskripsi Pekerjaan
About the role
We are seeking Graduates of IT looking for their first role and to kick start their careers.
A Support Engineer serves primarily to address technical issues relating to software implementation, function and cloud application loaded in our security software product. They resolve customer queries or problems and create product problem reports and troubleshooting documents for each issue.
About the company
You will be working for an established Australian IT Company supporting a security software trusted by thousands of Australian Accountants to manage passwords, control access and protecting data online. You will be provided on the job training to kick off your career in IT.
Responsibilities
Technical Functions:
- Build Client portals to specification
- Office 365 and AzureAD/ADFS
- SSO - Like: Okta, 1Password, Idpative, Thycotic, Centrify, LastPass, OneLogin, Ping identity, AzureAD
- Activate applications inside Practice Protect (password resets)
- Implement Federations and SAML integrations
- Resolve onboarding support incidents within SLA
- Resolve general support incidents within SLA
Client Facing Functions:
- Conduct Positive Online Interactions with clients – conduct consultations and product related sessions (onboarding session, intro call, adhoc calls both inbound and outbound) with clients.
- Onboarding Escalation and Oversight - maintain awareness of the customer experience through the onboarding process and ensure the client is informed.
- Coordinate own Scheduling & Follow Up - manage meeting/consultation schedules with clients and colleagues.
- Monitor Support channels and dispatch/action tickets
Other Adhoc tasks
Why Join Us?
- Normal operation hours: We operate both Australian and US Shifts
- Generous Salary, Benefits and HMO included
- Regular team events and social culture
- Fast career and salary advancement
- Opportunity for fast promotion
Kualifikasi Minimum
- Strong communication skills both verbal and written
- Impeccable physical presentation
- Confidence in interacting with clients of all nationalities
- Willingness to grow in the role and learn new skills on the job
- Ability to be available for both AU, US, UK shift hours
Fasilitas dan Tunjangan
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Paid Holidays
Keahlian yang diperlukan
- Organizing and Planning
- MS Office
- Time Management
- Technical Skills
- Active Directory
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus SMA
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Eastwood Avenue, Quezon City, Metro Manila, Philippines
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