Inbound and Outbound Call Agent (English)  

Responsibilities :

• Initiate & answer phone calls with overseas clients.
• Responding to emails and live chats originating from overseas clients.
• Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get resolution for the listings issues.
• Handling and resolving clients' inquiries and complaints.
• Communicating and coordinating with colleagues and internal departments.

We have 10 positions open at our office in Yogyakarta.

If you are a fluent English speaker and have some customer service or handling inbound/outbound calls, you are welcome to apply.

Requirements :

• Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
• Fluently English Speaking with no accent
• Have good problem analysis and problem-solving skills.
• Strong time management and decision making skills.
• Comfortable using computers.
• Fast learner on new software
• Ability to multi-task properly
• Ability to handle stressful situations appropriately
• Preferably have the experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
• Can successfully communicate with the customer to gather information and learn about their needs and expectations
• Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
• Can adapt to a fast-paced work environment
• Optimistic attitude towards work and with their colleagues
• Willing to work on site
• Applicants must be willing to work 24 hours shifting system, open to work on graveyard shifts, weekends, and holidays