Guest Service (English - Chat)  

Responsibility :

• Responding to emails and live chats originating from overseas customers.
• Initiate a phone call with overseas customers.
• Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out.
• Handling and resolving customer complaints.
• Communicating and coordinating with colleagues and internal departments.

We are looking for fluent English speakers to join our growing Customer Service Department.

We have 8 positions open at our office in Yogyakarta.

If you are a fluent English speaker and have some customer service experience, you are welcome to apply.

Requirements :

• Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
• Have a good problem analysis and problem-solving skills.
• Fluently English Speaking with no accent
• Comfortable using computers.
• Fast learner on new software
• Preferably have the experience with customer service/call, center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
• Can successfully communicate with the customer to gather information and learn about their needs and expectations
• Hard Worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
• Applicants must be willing to work 24 hours shifting system