Customer Service Manager
Kargo Technologies
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2019-12-30T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Develop service procedures, policies and standards.
- Analyse team's performance statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents.
- Apply best practices to every touchpoint with customers.
- Control resources to achieve given targets.
Kualifikasi Minimum
- Bachelor's Degree in any major from reputable university.
- Great communication skill in both Bahasa Indonesia and English to liaise with customers and peers internally.
- More than 5 years of work experience in similar role with proven track record.
- Experience in leading a big team of customer service agents.
- Ability to think strategically and to lead
- Obsessed in giving the best experience to customers in every touch point.
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- South Jakarta, DKI Jakarta, Indonesia
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Tentang Kargo Technologies
At Kargo, we are all bunch of first principles thinkers who are trying to solve the hardest logistics problems in Indonesia. We take on the big problem which is worth more than 25% of total Indonesia’s GDP. We are hungry to solve the most challenging and complex problems to disrupt the massive $250 billion logistics industry, making it much more efficient with technology, helping economies to grow and ultimately, improving quality of many people’s life! We have expanded to over 90 employees in less than one year and we’re just getting started.
If joining a world-class team and working with the most talented and brightest people in Indonesia is a thing that you’re into, ride together with Kargo Technologies and move Indonesia forward!