IT Service Desk Agent
PT. Jasa Teknologi Informasi IBM
- Central Jakarta, IndonesiaThe Plaza OfficeTower, 16th Floor, Jl. M.H.Thamrin Kav. 28-30 Jakarta 10350, RT.9/RW.5, Gondangdia, Jakarta, Central Jakarta, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- KontrakCONTRACTOR
Berakhir 3 years ago
2021-08-30T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Maintaining communication with the end user
- Initiates incident cases or service requests
- Attempts to resolve incidents immediately
- Fulfills Service Requests
- Categorizes and prioritizes incident cases and service requests
- Coordinates activities with IT teams and/or external support teams to complete the incident resolution or to fulfill a service request
- Configures and tests Assets prior to delivery and ensures a consistent/high quality delivery of the asset
Kualifikasi Minimum
- Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent
- Fresh graduate are welcome to apply
- Excellent customer service skills
- Knowledge of MS Windows and MS Office
- Ability to work in a team environment and take initiative
- Ability to effectively prioritize and handle multiple tasks simultaneously
- Willing to work shifting
- Good English is a must
Fasilitas dan Tunjangan
Transportation Allowances
Medical / Health Insurance
Maternity & Paternity Leave
Keahlian yang diperlukan
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- The Plaza OfficeTower, 16th Floor, Jl. M.H.Thamrin Kav. 28-30 Jakarta 10350, RT.9/RW.5, Gondangdia, Jakarta, Central Jakarta
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Tentang PT. Jasa Teknologi Informasi IBM
Was founded in 2003, supporting IBM in providing skilled resources to install - move - add -change (IMAC), and to perform other activities that relates to after sales support for IBM products in Indonesia.
To support the Strategic Objectives of IBM Indonesia in providing comprehensive end-to-end IT solutions for the community, in July 2010 IBM-JTI was transformed, re-shaping its missions, and strengthening the company with new Organizations structure, including the establishment of Business Development function that will focus in developing Solutions that will address the needs of comprehensive IT solutions of the Clients in the market.Today, IBM-JTI provides Total solution services, from IT Infrastructure aspect: Hardware and Software, to the Business aspect, which includes not only IBM Products but also other leading non IBM Products. IBM-JTI will propose the best available solutions that meet Clients needs and requirements regardless the Brand of the Products.
As an IBM company, we embrace IBM Values and Business Conduct Guidelines. IBM-JTI aims to build the company into a well established and respectable Indonesia company with a strong management team by continuing strive for excellence and commitment to quality, providing effective and efficient Solution to Clients, contributing to the country in creating job opportunities and transfer of advanced technology.